We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Wine

Big Hammer Wines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Wine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:

    On May 31, 2025, I placed an order through BigHammerWines.com for six bottles of Laurent Perrier Cuvée Rosé Champagne at $69 per bottle, totaling $446.09 after tax. This price was promoted via Google Ads, and the product was clearly listed on their website. I received an email confirmation stating the order was being prepared for shipment.

    Three days later, I was contacted by Big Hammer Wines stating there was a pricing error, that they had the Brut in stock (not the Rosé I ordered), and that I would need to pay an additional $185.88 to receive the Rosé. I did not agree to this change and requested they honor the original order. Instead, the company unilaterally canceled and refunded my order without my request.

    Despite multiple polite attempts to resolve the matter, including with the company’s CEO, they insisted their Terms & Conditions allow for cancellation and refused to fulfill the confirmed order. At no point did they acknowledge the misleading nature of advertising a product via paid search at a specific price, confirming the transaction, and then later attempting to renegotiate or substitute.

    ?

    Why I’m Filing:

    This experience reflects poor business practices and a lack of accountability. The price was not unreasonable or clearly erroneous, and the delay in communication (three days) weakens their claim that this was a prompt correction of an honest mistake. I believe this conduct violates fair consumer standards and erodes trust in e-commerce.

    ?

    Resolution Sought:
    • Ideally, I would like the company to honor the original confirmed order at the price paid.
    • At minimum, I’d like the BBB to be aware of the experience and for Big Hammer Wines to acknowledge that canceling confirmed, paid orders—especially those actively promoted—can undermine consumer trust.

Big Hammer Wines is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.