We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bulk Food Stores

99 Ranch Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bulk Food Stores.

Complaints

This profile includes complaints for 99 Ranch Market's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

99 Ranch Market has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 12, 2023 in store purchase ($10.76) via credit card of live crab was unfresh and fishy at **************** 99 Ranch Market. Corporate Ranch 99 was contacted for dispute resolution on February 23, 2022 with a promise of a return phone call by the local store. No response was received from **************** Ranch 99 market.Currently **************** is still selling crabs at the same price I purchased it in a large tank. I would like a refund as I will not purchase any more crab as it was a first time purchase.

    • Initial Complaint

      Date:10/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      IN AUGUST, I ORDERED SOME ITEMS ONLINE, AND THOSE ITEMS CAME DAMAGED. AFTER CONTACTING THEM BOTH THROUGH PHONE AND EMAIL SEVERAL TIMES, THEY FINALLY SAID THEY WOULD REFUND THE MONEY. IT HAS BEEN A MONTH AND A HALF, AND STILL NO REFUND. I TRIED CALLING THEM AGAIN, AND THEY SAID IT WOULD COME, AND STILL NOTHING. THEY ALSO LIED TO ME REPEATEDLY.

    • Initial Complaint

      Date:09/29/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a delivery from their online store. The item came damaged. I took photos and showed them all 8 items were damaged. They agreed to return the money. A month had passed and I still haven't gotten the refund. Their online support kept on avoiding me and lying to me. I kept on emailing them.asking for an update but they qould just ignore my emails. This is a super store and I don't understand why they make it so difficult. The consistent lying to their customers is what makes this whole thing even more frustrating. I am sure they are doing this to almost all of their customers. Such poor service.

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      l have bought four meat floss breads by EBT Food Stamp at 99 Ranch Market San ******* branch on September 10 which shows the expired date set by September 11. However, on September 11, after taking one portion of one of the four breads, my friend and l found out the stuff had been sour. Considering the unpredictable high risk of health, we stopped eating any one of them although the three rest of breads are still unopened. We took the four breads backing to the supermarket to make a claim on September 17 requesting for a refund. However, the staff manifestly disrespected us with impolite attitudes. And she only allowed to exchange. To be honest, how could the food store ask a victim to eat the same products again after such a disqualified food? Although I have lost the receipt, however, l have stated before the staff that my card transaction can proof the purchase and l have witness. As a matter of fact, I didnt commence return until l realized EBT transaction can proof my purchase. And by that time, it was only six days after we found out the issue. Not too far indeed. Now l request the company refund my total payment for this purphase and compensate 20 dollors for transportation fee and others.

    99 Ranch Market is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.