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Business Profile

Fishing Gear

Major Craft America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Gear.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (#****) from Major Craft on April 5, 2025. The item (a fishing rod) was delivered to me on April 15. I sent a cancellation request on April 8, and the seller responded by email saying I could return the product after receiving it, and would be refunded within 510 business days after they received the returned item.I shipped the product back at my own expense to the address they provided:MAJOR CRAFT RETURNS *************************************** According to the **** tracking, the returned item was delivered. However, I never received a refund of $208. I have emailed the seller multiple times, but received no response.I also filed a dispute with my credit card company (Bank of America), but they now say it's too late to process the ********* this point, I have returned the item, the seller received it, and I have not received any refund. I am requesting BBB to help resolve this issue and hold the seller accountable.

  • Initial Complaint

    Date:07/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Major craft *** sells fishing equipment. This equipment is covered by a warranty: ****************************************************************************************** My rod broke and I sent in a warranty claim via the webform above. I received no response. I followed up on ******** and email. I have attached the email correspondence below. I have received no further response. I would like the full amount of purchase refunded because the rod broke in the first year of usage: $157.68.

Major Craft America is NOT a BBB Accredited Business.

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