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Business Profile

Health Resorts

Los Coyotes Country Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had my wedding at Los Coyotes Country Club on 7/16/22. Prior to the wedding, I signed a contract with the venue regarding our total cost. This contract is also known as the *** (banquet event order). The *** was signed on 7/9/22. Payment was made online. The first problem was with the appetizers. We paid for 3 appetizers: mini beef wellington, chicken satay, and coconut shrimp. On our wedding day, chicken satay was never served to our guests. Los Coyotes did not inform us of this and we only found out from our guests afterwards that the appetizer was missing. When I spoke to Los Coyotes on the phone the following week, only then did they admit to not serving the appetizer out of negligence. Therefore, not only did they breach our contract, but they also attempted to hide this from us. The second bigger problem was the bar. We pre-paid $3,500 for a hosted well bar on consumption, meaning any well drinks ordered by our guests should have been covered by the pre-paid amount. Unfortunately, the bartenders charged all my guests for alcohol. These transactions also occurred under the table, as the bartender told our guests he could only take cash for the drinks (which is peculiar since one would expect a large venue to be able to do card transactions).After over an hour of charging my guests for alcohol, it was finally brought to my attention when guests approached me asking why they were being charged for their drinks. Los Coyotes clearly breached our contract, which resulted in financial harm to all my guests. This led to many downstream effects and unhappy guests, since my ****************** expectation is that the bar is always covered by the ************** Many guests assumed we had a cash bar, which led to underutilization of the bar for the rest of the night, even after this was finally fixed.I contacted Los Coyotes Country Club by email and by phone in order to try and resolve the dispute but they refused to acknowledge all their mistakes.

Los Coyotes Country Club is NOT a BBB Accredited Business.

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