We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Industrial Supply

Select Equipment Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Supply.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May: ** decided to purchase an in-stock forklift in ********** from the supplier, which was later found unavailable.May 31: Sales person suggested an alternative in-stock forklift in ******* and confirmed could be delivered to us soon.June 1: Order placed and signed for the Georgia forklift.June 14: Invoice received and payment made in full.June to October: Extended period of waiting without updates or communication from the company.October: Promised delivery but failed to materialize. During the waiting period, they delivered an rental equipment one for us to temporary use for free.November: Continued waiting with no updates, no email responses, or return phone calls.November 22nd, ** request for Contract Termination after six months of waiting and lack of communication.December 29: Unexpected notification of delivery, which we declined as the forklift was no longer needed.Jan 4th: Over a phone conversation, their sales manager said I should pay the rental fee if I need to terminate the purchase contract and I agreed and asked them to send me the rental invoice.January 10: Despite our previous communications, the driver and salesperson delivered the equipment to our facility without notice or our acceptance.This series of events has not only caused significant inconvenience and disruption to our business operations but has also demonstrated a lack of professionalism and regard for customer service. The failure to communicate effectively, adhere to delivery timelines, and respect our decision to terminate the contract is unacceptable.

Select Equipment Sales, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.