Reviews

This profile includes reviews for Ria Money Transfer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ria Money Transfer

  7000 Village Dr Ste 200 Buena Park, CA 90621-2287

  
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  RIA Financial Services

  709 Brighton Beach Avenue Brooklyn, NY 11213

Review Details

• Review fromJennifer D

  Date: 04/22/2025

  1 star
  axel g making mistakes with people money then refuse to correct his mistake when it is brought to his attention customers service is a joke (I'm sorry I can't go postal)

• Review fromNoel L

  Date: 04/09/2025

  1 star
  First time I sent remitance it went well took only 5 days to complete transaction. The second time it was canceled for they didn't know why it doesn't push through take 8 days before they canceled it . Third time that I transferred it was canceled again because the bank that I transferred on the first time was not supported and cannot transferred, take your company 10 days to cancelled it. Now I told them to open a new account and it happen again take 10 days again . From your website it only take 4 days to complete transfer bank to bank, now if you suggesting me to use my debit card you supposed not to include it. The reason that I don't use debit card it i don't have options where it will be deducted if it's through savings or checking.

• Review fromZara H

  Date: 11/22/2024

  1 star
  Fraud charges!! I have never heard of this company before. $409.46 was taken out of my bank account randomly and I filed a dispute with my bank. I had to get a new card and everything right before the holidays. I asked the them for information on how to get my funds back and why they did not text me before using my card. They did not have an answer for me and told me to call back to the "right department".

• Review fromAnge G

  Date: 11/17/2024

  1 star
  This company does not deserve any stars at all. First and foremost, this company has the worst processing metrics and compliance metrics. I was in the process of sending funds to my husband and because the amount was above a normal threshold of their requirements, they implemented a security audit. May I add, the transfer could not be completed until the security review was done. I didnt realize that they already withdrew funds from my bank account card until after the call was conducted. The customer representative indicated and concluded I could not pass the security review because there is a known issue to the receiving country, although I may have passed the questionnaire, the region was blocked for any transfer, therefore not processing my transfer. Heres where things went completely left. They indicated that my transfer was cancelled and no funds can be processed. I thought the original transaction was never processed at all. Not until I went to use another service and attempted to send the funds and found out that *** went ahead and processed the transfer, held my funds. I contacted *** in regards to the attempt transaction and let them know that I was unsatisfied with what they did in regards to lying and processing the transfer from my bank card. They stated I would need to wait 3-5 business days for the full refund. I told them I was never told that they processed the initial transfer because it was blocked the security review. Per their statement, they indicated that I needed to pass the security review for the transfer to be valid or processed. They passed me around several individuals in different departments to only just conclude that I have to wait until 3-5 business days. This is unfair business practices and if this was truly a fraudulent attempt, then anyone that has their card stolen would experience a nightmare trying to get their funds back. Other money transfer companies do not process the transfers when a security review is required.

• Review fromBryan A

  Date: 10/18/2024

  1 star
  I attempted to send my mom money. A speedy transfer ******* to *******. When my mom went to pickup the money it was listed as "processing refund". I called *** so they could explain the issue. After a considerable amount of time waiting on the phone - enough time for me to drive to *******, the *** said that a lock was put in my account to protect my ********************** after a series of frauds that day. I highly doubt it, considering I was the only one in line waiting to get my money. There is no alert on their website for this "on-going" issue. The *** wanted to hang up with me before I received my money because he had other customers, as if I wasn't a customer. Poor quality of service and unable to do a transaction. They for sure lost a customer for life.

• Review fromRadiah F

  Date: 08/11/2024

  1 star
  I had a transaction with a RIA money transfer inside a ************** I won't give the transaction amount for privacy reason. Although, when I used the services of this *** I was not fully knowledgeable on how to use the money transfer system. Because I misplaced my confirmation number, they completely took my money and I was not able to get my money. It shouldn't work like that. I feel like it was a set - up or some kind of fraud/scam in *****! Because if you have money sent to you in the system there has to be a record of that. It should not just disappear into thin air! NO I have never heard of such a money transaction It doesn't matter if I could not recall my reference number. My name should of been in the system to verify and validate any incoming money transfers from the sender and or the receiver. NO, if's and or butts about it. You can't just take people's money like that!

• Review fromCory F

  Date: 07/31/2024

  1 star
  10 days ago, I attempted a legitimate transfer with full documentation proving its legitimacy. *** canceled the transfer and closed my account with no reason given. I emailed them twice and received no response. 10 days later, they still have not refunded my money. I will likely have to involve an attorney to have any chance at getting my money back.Avoid *** at all costs...literally.

• Review fromMaria C

  Date: 07/22/2024

  1 star
  My beneficiary has not received their money and I have been calling everyday for 9 days, with no resolution. They use email to get a response from their pick up stores and they claim the store has been unresponsive to their requests. I will continue to call till this issue is resolved but I recommend no one else use their service. This is so ridiculous how can it take this long to get a response.I had to send another transaction using western union instead and I had no problems.

• Review fromJulio M

  Date: 04/25/2024

  1 star
  Worst for business they canceled me with no cause, not explained just lie every one dont know what to do.They just told me I was block because security reason even when I send all my info.Shouldnt do business in *******.

• Review fromMarjan S

  Date: 04/25/2024

  1 star
  The worst experience in my life. The money transferred was so tough to locate where to pick it up that I did about 10 locations before to understand that at ******* is the best result to receive the money transfer. The other locations that were indicated as pick up and transfer didnt have any pick up availability and therefore when you go to those small *** point of service like a mechanic guy who has a distressed desk, a candy guy, a chinese fast food, etc, they all have no money to give you for the transfer you suppose to receive with the code you got from the sender. As a recipient you have no chance to get any result if you dont go to a ******* which it was not mentioned besides locations like ***** and others and eventually *******. Ria ****** care about recipients, they care only about transfer and keep your money as long as they can to play with your money on short terms loans they do on the financial Market. When I went to ******* finally from my location in ******************, I did another 50 miles to get there and then ******* said that I have to call *** and talk to an agent there because they blocked the money that my mother sent to me. I called and after **************************************************************************************************************************************** terms of security, I gave them the code, the name of the sender, my name, my driver license, my phone number, the phone number of the sender, what is the reason of this money!!! That was so intrusive and very strange, even after this and after 150 miles of running from locations to locations, they still didnt want to release the money. After 3 days trying with my mom calling them through the *** at there location, the person at my moms location said this is very unfair and he said that he has this issue many times and hes stop working with *** too. The computer location where my mom sent me the money said that h*** refund my mom the money. THE WORST EXPERIENCE EVER!!