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Business Profile

New Auto Parts

AutoLightsBulbs.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Fawn Z.

    Date: 11/10/2022

    DO NOT BUY FROM THIS COMPANY!!! Trust and believe all the negative reviews and the BBB rating of "F".I paid $357.95 for a pair of replacement headlights for a 2016 ******* Elantra Gt. Within 5 months of installation the clear coating on the lens of both headlights began peeling off. As it became worse over time I contacted Ketech for them to back up their 3 year warranty that is supposedly on these headlights. I sent NUMEROUS emails, I sent pictures, and I requested they honor the manufacturers warranty and refund my money or replace them, although I really do not want replacements because they would have been the same.Their only response numerous times was they only do returns within 30 days of purchase. They would NOT address the warranty in any way, totally ignored what I was requesting, and only stated I read their return policy and even sent a copy of their 30 day return policy. I told them that is not the issue, I wanted them to honor the 3 year warranty, and over and over, they would not even acknowledge or reference the 3 year warranty.The only reason I replaced my headlights was because the old ones were so badly oxidized that they could not be restored. So now I'm stuck with a new set of poor quality headlights that began peeling within 5 months and this company will not back the 3 year warranty.DO NOT BUY FROM THIS COMPANY!!!

  • Federico s

    Date: 11/02/2022

    Never received the order , very bad costumer service i don't recommend this seller

  • Taleana R

    Date: 09/18/2022

    They emailed me after I purchased the product and said because I'm in ****** they have to process the shipping manually and told me its an extra $129.60 for shipping. I told them that should be list on their website and to just process a refund please. This guy replied back to me and told me that it's listed in their shipping policy and I should have checked their policy before purchasing because I live in ****** and then "refund applied". I replied and told them their customers shouldn't have to go searching through their policies just so they didn't have to do the shipping properly or warn of it at checkout. Not only could they not muster up a simple "sorry for the confusion", they unnecessarily replied back with a rude, snarky reply blaming me.

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