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Business Profile

Pizza

Johnny Rockets

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Experienced **************** At Johnny Rockets In Hollywood!Back on Tuesday, June 13th, 2023 at 9:50 p.m., I visited the Johnny Rockets located at: *********************************************************************************** ************** because I finally received the Free Hamburger Coupon via email to be used at any Johnny Rockets location so when I arrived at this Hollywood location, the Asian Male Employee First (1st) Refused to Serve ME saying that their restaurant is Closed when I can see clearly that there were several other customers still eating inside of the restaurant.When I pointed that out he then changed his mind, but this gets Worst!When I showed the man the Digital Free Hamburger Coupon Sent To Me By Johnny Rockets, Via Email which was on My Cellular Phone, the same man Refused To Honor The Legitimate Coupon By Falsely Stating That This Coupon Can Not Be Scanned In His Restaurant And Therefore Must Be Printed Out On Paper In Order To Be Used At His Location!I was Beyond Angry, Upset, Furious and Offended over the Purposeful Mistreatment that I had encountered in his restaurant and I believe this was based on Race that I even took a picture of this person Who Mistreated Me and am Now Publishing Negative Reviews On This Filthy And Disgusting Experience On To ****************** Websites!Nobody Deserves To Be Mistreated, Abused and Lied To In The Manner That I Have and I won't be going back to Johnny Rockets anymore which is owned and/or franchised under: *********** Inc.Enclosed, in the attachments, please find a copy of the Free Hamburger Coupon that I had received via email and a Picture of the Person Involved In The Abuse Towards ME for your reference and further review.Thank you.Sincerely yours,****** ******************* Executive, Volunteer Writer And Promoter ********** Maps And Tripadvisor Websites Angry And Upset Johnny Rockets Customer /HPS Enclosures:

Johnny Rockets is NOT a BBB Accredited Business.

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