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Business Profile

Auto Customizations

West Coast Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my car off to have a wrap and exhaust work done on 2/3/2022 and it was a back and forth fight to this day with horrible quality control and things broken and covered up. I have taken the car back to them 4-5 times and every time they break something or I find something they broke and tried to cover up. I don't want them to do this to anyone else.

  • Initial Complaint

    Date:06/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked with Sales Person **** ******* at West Coast Customs to arrange a rebuild of my **** ** ***. After weeks of emails getting all required details of the project; the cost came to ******** I had explored options with other Auto restoration places and knew this was a fair price for this kind of work. I signed a contract at that price and wired a ***** 'rendering' deposit to: West Coast *********** W Empire AveBurbankCalifornia Routing number: XXXXXXXXX Bank name ******** CHASE ***** ** Account number ******* Then, I arranged to have my Van Shipped and Paid ***** for shipping to California. As Soon as My Van got there **** ******* told me that the Invoice had been Changed and they they were now Asking for an Additional ******** with no clear indication on the new invoice to justify the cost. I have a copy of both Invoices. **** then started telling me a variety of horror stories about ****, the owner of West Coast Customs. He Said ****, and his right hand man ******* did not want to work on my Van at All, and that they did not care about what i had spent of shipping or the cost to return my Van. **** further told me they had no intention of paying me back my ***** "rendering" deposit. After a week of **** spinning more stories than a Tornado in a Library could create; (I mean... this guy is con-man extreme - in my opinion and experience) No choice left I once again Arrange Shipping of my Van, back to Texas. Again Paying ****** It cost me close to ****** in shipping and ***** 'rendering' deposit to be part of this incredibly unprofessional and extremely stressful experience. **** said they were going to refund the deposit. It has been 2 weeks and nothing has been returned to my account. I also never got any 'rendering' West Coast Customs motto is.. "We build peoples dreams" But all I got from them was a real Nightmare - Thats cost me *****!! People should not be allowed to conduct business this way. They stole money and cost me a lot of other money.

West Coast Customs is NOT a BBB Accredited Business.

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