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Business Profile

Auto Rentals and Leasing

Discovery Rent a Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction dates are September 3, 2024 and pisted on next day. The amount is $3.04 but the contract leaded to specific terms for car rental with payable upon the arrival, which Discovery Cars fail to fulfill. As a result of it, I had to pay 5 times more and loss opportunities and had another financial losses. Due to the loss of money and opportunity, I asked to reimburse the value. I reserved a car with the service of this company but didn't receive the car upon arrival to ********, ***** on October 10, 2024. Car rental company 10K Mobility, who is also a partner for Discovery Cars, declined to follow the contract between me and its partner Discovery Car rental. Then, Discovery Cars put a blame and financial responsibility on myself instead of compromise. The company's representatives are located in ****** and it seemed they do not understand the business rules and basics of customer service.

Discovery Rent a Car is NOT a BBB Accredited Business.

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