Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There have been a problem with collection agencies not following business practices and also illegitimate businesses practices. Just because you have access to information ,does not mean I there is a right to access it, use it or claim possession of ****** Collection Consultant has a history of using unethical business practices. I have request from them the original documentation that they purchased a **** in my name from the person they say they purchased it from. This would include the name of both parties on the purchasing receipt , the date and the amount that they purchase the **** for. Thus far this business has violated 15 USC 6802 (b) and 18 1028 (A) and lastly 15 U. S . Code 1681i(5)by not providing me a copy of this original receipt.I would like the **** request varification specifically as Im ************* requesting a copy of the original receipt purchased to establish the **** collection.I do not want copies of my medical bill itself as this could have been acquired *************** request is for this company to provide the original copy of the **** they say they purchased.
Business Response
Date: 12/10/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with ***** regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. CCOC is not a debt buyer and does not purchase consumer debt. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal
by mail, fax or email. Mail: CCOC, ****************************** Fax: ************. Email: [email protected] will respond in writing directly to the consumer, if needed, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****************************, I do not have a contract with COLLECTION CONSULTANTS, they did not provide me with the original contract as I requested.Business Response
Date: 12/10/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with ***** regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, we have responded directly in writing directly to the consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************ or email at ************************************** We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with ****************************, I do not have a contract with collection consultants, they did not provide me with the original contract as I requestedBusiness Response
Date: 12/10/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with ***** regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, CCOC has responded directly in writing directly to the consumer with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with collection consultants. I do not have a contract with collection consultants. They did not provide me with the original contract as I requested.Business Response
Date: 12/10/2024
Based on the information the consumer has provided, we are unable to determine which account this applies to. The consumer should contact us directly with additional information, such as the name of the original creditor, the amount of the debt and the account number.Initial Complaint
Date:09/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The alleged debt with this company is invalid. I never received any written notification or validation of this debt from this company, which is my right under 15 USC 1692g. Please provide proof of certified mail receipt if this letter was in fact sent.This debt is invalid because I had insurance at the time of my visit and the bill was paid by insurance. This needs to be removed from my credit report.Business Response
Date: 09/24/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with ***** regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal by mail, email or phone. Mail: CCOC, ****************************** Fax: ************. Email: ************************************** Phone: ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Customer Answer
Date: 09/30/2024
Complaint: 22295831
I am rejecting this response because: I have already submitted proof of authorization to communicate via BBB portal regarding this account. The authorization was sent via Email
Sincerely,
******* ****Customer Answer
Date: 04/16/2025
Complaint: 22295831
I am rejecting this response because:I have already submitted proof of authorization to communicate via BBB portal regarding this account. The authorization was sent via Email
Sincerely,
******* ****Business Response
Date: 04/16/2025
We did not received notification of the rejection, hence the late response. Nevertheless, this consumer's account has been deleted from the credit reporting agencies, as it is medical debt, and CA passed legislation to remove all medical accounts credit reports. We request that the BBB close this complaint.Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****************************, I do not have contact with COLLECTION CONSULTANTS, they did not provide me with the original contract as requested.Business Response
Date: 05/02/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with HIPPA regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal by mail, fax or email. Mail: CCOC, ************************************************** Fax: ************.Email: [email protected] will respond in writing directly to the
consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **********. I do not have a contract with Collection Consultants of California, they did not provide me with the original contract as I requested.Business Response
Date: 04/15/2025
We apologize for the delay in responding to the consumer's complaint. Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with ***** regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal by mail, fax or email. Mail: CCOC, ****************************** Fax: ************. Email: [email protected] will respond in writing directly to the consumer, if needed, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****************************, I don't have a contract with Collection Consultants. They did not provide me with the original contract, bearing my signature as requested.Business Response
Date: 03/01/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with HIPPA regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal by mail, fax or email. Mail: CCOC, ************************************************************** Fax: ************.Email: [email protected] will respond in writing directly to the
consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
Date:02/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this Debt with ******************************. I do not have a contract with Collection Consultants of CA. They did not provide me with the original contract as requested.Business Response
Date: 02/14/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with HIPPA regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal by mail, fax or email. Mail: CCOC, ************************************************************** Fax: ************.Email: [email protected] will respond in writing directly to the consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt as I do not have a contract with Collection consultants of California, they did not provide me with the original contract as I requested.Business Response
Date: 08/18/2023
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with HIPPA regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal
by mail, fax or email. Mail: CCOC, ************************************************************** Fax: ************.Email: [email protected] will respond in writing directly to the consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.
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