Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 26th the company finished installing a new roof on my home. On September 8th a rain storm hit the ******** area bringing approximately 11/2" of rain. Rain water penetrated the A/C ducts on my roof and flooded my home.I have many pictures and video of this leakage.
Business Response
Date: 11/27/2024
Weve had multiple visits at the account the fist time we went to access the project we were told to leave the property or the police would be called they had inspectors there weve done tests the roof is not leaking. I have emails regarding the roof with the customer and my project manager even from before the contract was signed. His leaks are from the ** ducts they are extremely old and we showed him that on our last visit we even offered to seal them as a courtesy he agreed to it after he emailed our project manager and said I will tell you guys if or when to come for the seal. Never heard from him again. There isnt anything to dispute we have documentation, pictures everything that the roof job is impeccable. It rained numerous times we havent heard of any leaks. Like I said the ax ducts need to Be replaced.
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