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Business Profile

Custom Shirts

Frogtown Supply Co. LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Shirts.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent only one of two items I ordered. I received a confirmation email for both items. Both items were listed on the packing slip, however one item the quantity ordered was listed as "0". That's the item I didn't receive. I was never alerted if the wasn't Available stock, and my confirmation email confirmed I pitched two items. I paid extra to get a plus size item. I sent an email about the issue around a week ago and have not received a reply.

  • Initial Complaint

    Date:02/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order through Chase Atlantic merch shop for my daughter as a Christmas gift knowing it would be late but it is now end of February and they just keep saying they will be shipping it within the week and then nothing. Every single time I email I get no response or the same its being sent out now. I dont really want my money back because the sweater was for my daughter that she really really wanted more than anything. Not a good business.

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter placed an order for a t-shirt on website ***************** when the order arrived the address was missing a Zero and it was the wrong shirt. There was a packing slip inside with another customers name( ******* ***** from ****** *** We are in *** We just want to get the correct shirt. The only kind of contact info I could find was an email but, those keep saying they failed to deliver. It's been about 3 weeks. I've enclosed all info that I have regarding this website. My daughters info :
    ****** ********
    **** ****** **
    ********* ** XXXXX
    Order #CHXXXXX
    ****** ***** Tshirt black
    You can clearly see we were sent a white shirt.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 8, 2022/11/16) */
    Hello,

    we have closed the dispute and sent the customer their appropriate items!

Frogtown Supply Co. LLC is NOT a BBB Accredited Business.

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