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Business Profile

Customer Services

JLFX Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a special on his Instagram account and. Paid via Zelle $270, attempted to find out status on order and received. Horrible reception . I want my money back since nothing was shipped . And he stopped responding .

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 20th, 2022 I placed an order with JLFX Studios via the owner, *****************, for a custom vest. JLFX confirmed the order and advised an **** week ********** time. We agreed on January 10th as an acceptable date (allowing max ********** time of 12 weeks). I paid in advance, in full, $700 via CashApp as ************** requested. On December 10th, 2022 I followed up with ************** to ensure the order was on track. ************** confirmed the January 10th deadline. The order was not shipped on January 10th, and ************** failed to communicate any delays. After multiple requests for order status, ************** continued to provide vague responses with no advisement of a new date. As of February 22nd, 2023, ************** still has not fulfilled his commitment to completing the product. I requested on February 22nd, 6 weeks past the original deadline, that ************** either complete the product or provide a refund. The refund request was denied and ************** responded with vulgar name-calling, still failing to provide an update on the product. The event the vest was ordered for has now past, so I have no use for the product even if ************** decides to produce it. The money was paid in full under the advisement of the January 10th deadline.

JLFX Studios is NOT a BBB Accredited Business.

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