Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Exercise Equipment

Fit! Home Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Reviews

Customer Review Ratings

4.03/5 stars

Average of 32 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromBrian S

    Date: 07/03/2024

    5 stars
    Ok, tbh I dont typically leave reviews but I had to for the Fit! Home Gym! Im not a huge muscle dude or exercise cover model. Im a pretty skinny guy in my mid-30s who has decided to finally get Fit! Even though my diet is great and my activity level is moderate, my blood pressure and cholesterol need some physical help. Im 58 and weigh 155, not much, so I want to strengthen my back and arms to get toned and strong. I came across the Fit! gym on IG and thought it would be perfect for me since it has the height I wanted to be able to do pull *** and possibly hang from rings. Well, I was right! Its perfect! I live in a small condo so I dont have huge ceiling space or a ton of floor room to keep things out. Well, its no problem with this setup. The metal poles easily come apart and the base slides away right under my bed! I just stick the metal pieces in my closet until its time for the next days workout. You might be wondering about quality of exercise? Im going to keep it 100, this workout is tough! Is that because Im a bit weak and just starting out? Maybe.. but the amount and range of movement possible on this is incredible. For such a compact setup it does allow me to do everything I wanted. The metal isnt too rough against my skin, I might get gloves or tape but I suspect my hands will toughen up as I continue. The Fit! App is also amazing, there are so many custom workouts for me to choose from and I love the ability to work with different types of focused exercises. Im so excited to keep increasing my strength and I know I purchased the right home gym to succeed with! Thanks Fit! Team for your amazing communication and for giving me the confidence to earn the body Ive always wanted!((In addition for BBB review, I see several people had issues in the past with late shipments. While mine was shipped late, the communication was great and I was offered a discount for the inconvenience! No harm no foul!)
  • Review fromCarlos C

    Date: 05/10/2024

    1 star
    I was sent an email offer from this company for $100 off their FitHome gym product provided. I was intrigued and click the link to their site to to potentially take up the offer fully, provided after the discount I could pay the remaining amount in payments with Affirm loaning. I was charged immediately by this company after inputting my card information for the purposes of securing information on payment plans, since this company work with Affirm loaning, for customers who do not want to pay the full amount. I didnt like that at all and felt deceptive since there was no final part where I could click to pay right away and was charged anyways.i was charged the full amount for the product and a smaller smaller with no $100 discount applied. I reached out to their customer service who reach back a day later to offer my the product with with the $100 discount applied and that amount refunded to me. I declined and wanted my full amount charged refunded back. They responded by saying they would send my request to billing and since then they have not gotten for days apart from a recent email saying my shipment is being prepared. Best in my I was never even given a order number once I got charged either. This company customer service is terrible and overall the company operates in a very shady way, ignoring customer complaints. Ill be taking my complaint to the *** to report them and try to get my refund through them if I have to. Stay away from this company

    Fit! Home Gym

    Date: 11/20/2024

    Dear ******,

    Thank you for sharing your experience and allowing us the opportunity to address your concerns. We sincerely apologize for the confusion and frustration caused during your purchase process.

    To clarify, the Affirm eligibility option is displayed on the same page where you input your information, and you would have been prompted to enter your phone number to proceed with Affirm financing. By continuing to the next page and inputting your card information, you bypassed the Affirm option and processed the payment as a standard card transaction. We regret any misunderstanding this caused and are reviewing how we can make this process clearer for our customers.

    I can confirm that your order was processed with the $100 discount applied, and your full refund was issued on May 28, 2024. We apologize again for the delay in processing your refund and any inconvenience this may have caused.

    If you have any additional questions or concerns, please feel free to reach out to us directly at *********************** Your feedback is valuable to us, and we appreciate the opportunity to improve.

    Best regards,
    ******
    Customer Care Specialist
    ******************
  • Review fromAbir D

    Date: 11/30/2023

    4 stars
    I purchased the fit! home gym at the beginning of 2022. It took at least 2 months for me to receive it. Overall, the product is solid and is portable. It is a bit of work to assemble and disassemble every day so I usually just keep it assembled unless I am transporting it somewhere. Overall, it is a decent solution for a home gym and for calisthenics enthusiasts. I was a little disappointed that I could not perform all the sorts of exercises I wanted to with a gymnastic ring hanging from the pull up bar. The problem with the structure is that if there is any torque on the pull up bar, the entire platform can tip over pretty easily. So things like pelican curls on rings attached to the pull up bar can cause the entire platform to tip over (which is very disappointing). The pull up bar is also not stable enough for explosive pull *** or muscle *** unless you have no kipping at all. The horizontal bar in the front also restricts your legs from being in a L-sit position unless you are doing pull *** in the opposite direction.Overall, it is a decent home gym solution for calisthenics enthusiasts but could use a few design improvements. Another issue I had with this company is a lot of its products take a very long time to receive although this may have been due to supply shortages (not entirely sure).
  • Review fromZane H

    Date: 11/17/2023

    4 stars
    The app is great! I found the home gym setup a little expensive for what it is but the level of training on the app cant be faulted!
  • Review fromHector D

    Date: 11/17/2023

    5 stars
    The app gave me access right away to a variety of routines. They are easy to follow and very challenging. The app is easy to maneuver. Love the workouts.
  • Review fromCole D

    Date: 11/17/2023

    5 stars
    I appreciate that the program caters to all fitness levels wether you a beginner or an expert you are sure to be pushed and challenged to reach your goals.The clear video demonstrations and detailed instructions provided by the fit program are invaluable, especially for mastering proper form and technique. The emphasis on fundamental movements lays a solid foundation, setting you up to reach your fitness goals.
  • Review fromAndres O

    Date: 11/16/2023

    5 stars
    Amazing ********** resource. the power mobility workouts are excelent .
  • Review fromMichael F

    Date: 11/16/2023

    5 stars
    I love the Fit! app!!! It is easy to navigate and there so many different workouts its never boring!
  • Review fromWilliam F

    Date: 11/16/2023

    4 stars
    Good construction. Easy assembly and tear down. Able to do many different workouts. My only complaint would be that it took a while to get my order but other than that its a good product.
  • Review fromEvgeny V

    Date: 11/16/2023

    5 stars
    Got my Fit Gym and use it regally. Love it?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.