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Business Profile

Heating and Air Conditioning

Air Max HVAC, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Air Max HVAC, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Air Max HVAC, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3-7-2022 AIR MAX HVAC INC. INSTALLED AIR CONDITION UNIT, THEY CHARGED ******** WHEREBY THEY TOOK ******* DEPOSIT AND THE REST ******** WAS PAID BY A CHECK **** ON *********
      ON X-XX-XXXX THEY DEPOSITED AGAIN THE SAME CHECK **** FOR THE SAME AMOUNT OF *********
      THEY TOLD ME THAT THEY TRIED TO REVERSE THE PAYMENT AND OTHERS BUT UNFORTUNATELY AS I WRITE THIS LETTER THEY HAVE NOT REVERSED THE PAYMENT OR THEY CAN WIRE TRANSFER THE MONEY SINCE THEY GOT MY CHECK WHICH HAS THE ACCOUNT NUMBER AND THE ROUTER NUMBER PRINTED ON THE CHECK. I BELIEVE THIS MAYBE FRAUD EMBEZZLEMENT, THE OFFICE GIRL TODAY TOLD ME ON THE PHONE THEY MADE THE SAME MISTAKE WITH OTHERS. I ALSO SPOKE WITH ******* WHO IS THE MAIN GUY IN CHARGE HE PROMISED TO TAKE CARE OF IT, BUT WHAT THE OFFICE GIRL TOLD ME I DOUBT I WILL GET MY MONEY.
      THE ONLY WAY AT THIS TIME IS TO GO TO COURT.

      Business Response

      Date: 02/22/2023

      Dear Sirs.

      In regards to ************************ we had expressed many times our regrets for this confusion. The checks, for some reason, where not branded on the back on the original deposit, therefore we believed they  have not been deposited yet and processed the deposit again. As soon as we learned of it we contacted the bank and asked them to reverse the deposit on many occasions but they would not do it, saying it has to go through regular processing and will get reversed automatically. They assured us it would be done as soon as the automated system catches on the mistake. We explained this to ************************ and we were on good communication with him never denying our mistake nor that he is due his money back. we just asked patience of him until the bank makes the corrections. It was corrected about a week or two later and the funds got deposited back in his account. We apologized many times and we apologize again for the inconvenience that ************************ experienced. We are currently taking additional measure and steps to make sure this mistake does not happen again. Thank you 

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