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Business Profile

Home Electronics

ProElectronics Distributing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Nina S

    Date: 02/21/2023

    Nina S

    Date: 02/21/2023

    Scam artists!!! They sent us a lost/stolen Playstation 5 (sold off of *******.com as a third party seller). We called Playstation customer support and they tracked the serial number on this device as lost/stolen. We called ******* customer support and they told us to return the PS5 back to a Wal-Mart store and they would initiate a refund from Proelectronics Distributing Inc. Oh, low and behold, we receive an email last night from Proelectronics saying that they received the PS5 but that they have no records of that device ever being in their inventory or sold by them. Of course they say this! Just looking at reviews this is a very commonly scam they run. And why ******* continues to work with this company is beyond me! This company needs shut down immediately! We will be filing a police report as well! Calling credit card company and reporting them as fraudulently taking money from our card as they sent out a stolen Playstation 5! Because of course we can't get a refund from Proelectronics distributing inc. Oh, and, tried calling their customer support at all hours of the day, every day of the week and NOBODY answers! You can only email them. Shame on you ******* for working with this terrible company!

    ProElectronics Distributing Inc

    Date: 05/10/2023

    We want to assure you that we follow a strict procedure when it comes to processing returns, especially for expensive items. As part of this procedure, we keep a record of all serial numbers for the items we sell, and when an item is returned with a different serial number, we have to take certain steps to protect our customers and our business.While we understand this may cause some inconvenience, we assure you that our intention is always to provide a great customer experience. We are committed to resolving any issues promptly and fairly, and we would be happy to review your case again to ensure that all proper procedures were followed.Please feel free to reach out to our customer service team with any further questions or concerns. Our phone lines are open Monday-Friday 9am-6pm. If you have difficulty reaching us we answer all emails within 1 business day, often it takes just a few hours. We appreciate your business and look forward to the opportunity to serve you again in the future.

ProElectronics Distributing Inc is NOT a BBB Accredited Business.

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