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Business Profile

Interactive Media

MyMusicTaste, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interactive Media.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday August 16th, 10:00am. I went onto my music tastes website to purchase tickets online, for an event. Then the website at around 10:03 a.m. I attempted contact with the company but they had no real time assistant. Approximately 22 minutes later the website went back online and I attempted securing my tickets which I thought I managed to do, but I kept being met with error messages when clicking check out. They issued an official statement days before hand regarding when these tickets would be sold and they said 10:00am PDT I was logged in on time and they werent sold on time, I was unprepared because of their website issues. To try and resolve this I opened a new tab and tried purchasing through there but 2 out of the 4 tickets I tried purchasing were sold out which made no sense since they are still in my cart to this very moment as I type this. In case the company tried to say something against this I bought the other 2 tickets that were available. After this happened I tried contacting them about the situation and they got back to me 4 days later on my inquiry's saying they are aware of what happened with the website and they advised me to refresh the page and try purchasing again which obviously wouldnt work. I also asked them if there was a higher up like a supervisor or even a phone number that I could use to contact but they said they strictly use an AI chat bot which made it impossible to have a real time conversation about these altercations.Later on September 6th, 1:08 AM. I received an email from them saying that I owed an additional service fee of $9.98 in which I looked at my receipt for these 2 tickets and it said I already payed a service fee. They are now emailed me again on October 7th at 3:00Am saying they will be taking my tickets for not paying on a deadline they set. (Note: I attached 1 picture to this form but I have more evidence I just can't attach it here as there is a limit, so if it's needed please let me know. Thank you.

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 09/24/2023 MyMusicTaste (MMT) organized six exclusive VVIP meet & greet events featuring K-POP group XIKERS, promising a group photo with the artist for $139 at each event. Commencing on October 22nd and concluding on November 4th, attendees were assured the release of the group photos within approximately 50 days. Unfortunately, MMT recently announced a delay, pushing the *** to late December 2023. Despite numerous fan inquiries, MMT has remained unresponsive. I am seeking business contact for resolution and fulfillment of the promised service. Thank you.

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a VVIP ticket for a concert in ***************** from MyMusicTaste Co., LTD, which included a group photo. Despite the promise, it's been 2.5 months since the event, and I haven't received the photo. An email in December stated the photos would arrive later in the month, but nothing was delivered. The company lacks direct customer service and hasn't responded to inquiries on social media. We paid $139 for a promised photo that we never received. This behavior is deceptive and unfair to paying customers like myself, and I seek either the promised photos or a partial refund. After sending a complaint email, I received a response stating they've discontinued customer support via email and directed me to their website. However, their website's automated chat isn't helpful in resolving issues.

MyMusicTaste, Inc is NOT a BBB Accredited Business.

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