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Business Profile

Web Design

Earthrise Multimedia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been a customer of an ********************** subsidiary for a number of years which has been fine because they just took our money without us needing much from them. I began trying to make changes in March of 2023, SOME of the changes were finally finished in August of 2023. I had to figure out how to login myself to make the remaining changes. Additionally, we had paid our annual subscription in December of 2022, ended up being charged a second time in February of 2023. **** said he would get the refund taken care of and it never happened. He has been ignoring my calls and emails for months now regarding the overpayment. I just found a THIRD charge for what was already covered by the December 2022 payment. Earthrise Multimedia, Electricitysites.com, chapelsites.com, connectedword.com and i'm sure other scam sites are all tied in with *********************.

  • Initial Complaint

    Date:08/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is charging us for hosting emails we don't have access to.

    On 6/17/22, I talked to ****** in accounting who told me to email *************************** to see if we could access our email; and to email *************************** to cancel the service. ******************* is not a valid domain. *********************** is not a valid domain.

    Also on 6/17, I submitted a contact form and received an auto reply from ****************************** that they received my email and it was ticket #XXXXX. On 6/28 i responded to the auto reply asking for an update. I also sent them my original email from 6/17.

    On 7/20, I submitted another form and received an auto reply with ticket #XXXXX. On 7/21 I responded to the auto reply and again pasted my original message from 6/17. On 7/28, I again responded to the auto reply asking for an update. On 8/1, I again asked for an update, and I also called (XXX) XXX-XXXX, pressed 1 for tech support, and left a voicemail.

    At best this company is unresponsive. At worst they're scamming us and other small churches. I believe the worst is true, and Church of the ****** ******************** needs help 1) getting a response and 2) canceling our service. I don't know where to turn and am thankful for any support you can offer us. With thanks, ********

Earthrise Multimedia is NOT a BBB Accredited Business.

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