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Business Profile

Aircraft Ground Support

Swissport Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aircraft Ground Support.

Complaints

This profile includes complaints for Swissport Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Swissport Corporation has 2 locations, listed below.

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    • Swissport Corporation

      1818 Gilbreth Rd Suite 237 Burlingame, CA 94010

    • Swissport Corporation

      1575 Bayshore Hwy Ste 200 Burlingame, CA 94010-1616

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A missing luggage from ***** *** ***** that Swissport is their agent and handler in ***** *******. The Swissport agent didn’t file the missing luggage form and lied to me after I filled the for for him. He promised to follow up with an email and guarantee that he will forward the suitcase (the missing luggage) to me at the nearest airport to where I live. I called several times and left messages and no answer like they don’t exist. I reached out to ***** *** ***** and they want help me unless I have a claim number filed by Swissport agent. It has been three mo th now and the problem persist and still don’t have my suitcase.

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Swissport: AWB 235-00079590 I HAVE MY ***** CAME TO ***, THE ***** OF JANUARY AND STILL NOW BUT I HAVE NOT RECEIVED IT, I HAVE TRIED TO CONTACT THEM MANY TIMES, THEY DON'T RESPOND THEY EVEN TOLD ME TO DRIVE FROM ******* TO *** TO GET MY ***** BUT WHEN I GOT THERE THEY SAID, THEY CAN'T GIVE TO ME.. SO I RETURNED TO ******* WITH EMPTY HANDS..THEN LATER ON I WAS TOLD THAT I NEED TO PAY STORAGE FEE OF $791 WHICH I DID PAY.. AFTER I PAID THE STORAGE THEN I CALLED THEM TO CONFIRM I SPOKE WITH SUPERVISOR ****** AND SHE TOLD ME SHE WAS GOING TO MOVE THE ***** TO ******* I WAIT FOR 2 WEEKS FOR THE ***** TO ARRIVE AND NEVER ARRIVED, THE NEXT THING WHEN I CALLED THEM AGAIN TO CHECK..... THEY SAID AGAIN I NEED TO PAY MORE MONEY..I AM TIRED OF THIS CAUSE IT HAS CAUSE ME TRAUMA... THEY HAVE LIED TO ME SO MANY TIME

    • Initial Complaint

      Date:06/07/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not sure how they are even legally aloud to operate. I plan on reporting the deceptive business practices to the faa. They have had possession of my bag according to my airline and do not provide any way of contact. Ive called over 10 numbers Ive been given for Swissport. None answer. I cant even tell if this is a legitimate company or they are stealing my bag. We are on a trip not able to enjoy anything due to the fact Swissport is in possession of all of our belongings. We on top of that are spending hours and hours contacting air Canada and Swissport for a resolution.

    Swissport Corporation is NOT a BBB Accredited Business.

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