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Business Profile

Cardiologist

Golden State Heart and Vascular

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cardiologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent to collections without notification and seeking and explanation. Searching payment history via Insurance.?

    Business Response

    Date: 10/02/2024

    Please see attached

    Customer Answer

    Date: 10/10/2024

     
    Complaint: 22354279

    I am rejecting this response because:

    Sincerely,

    ******* *****

    Customer Answer

    Date: 10/10/2024

    I beg to differ!  My wife has made contact with golden state on several occasions.  She has spoken to *****!  She has informed them about the missing information and the delayed payment.  Golden state hasn't followed through on several things. Including requests for image's and personal information.  My wife requested this information 7 times.  The information that was finally given,  is still not complete and not what was requested!  

    My wife has made many calls to our insurance, ********** Blue shield. Following though with information and answers to questions they had ask!   She followed up with a call to Golden state to give them an update.

    We NEVER received a call from Golden state regarding my statement.  We realized that it has taken some time for the ************* to make a payment. But lack of information makes it difficult to know what is correct. Also my wife has given our ************* Phone numbers and her contact person at Golden State. 

    I had two surgeries, one on each leg.  Billed separately,  there were no issues with the other statement.

    I really do not appreciate the way this incident has been handled.  And the lack of truth!

    If Golden state would have made contact this would have never been reported to collections!

     

Golden State Heart and Vascular is NOT a BBB Accredited Business.

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