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Business Profile

Computer Software Developers

Avira

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a service with Avira which i was told would be cancelled. Eventually after trying for 2 weeks straight i was given a partial refund. That is not my concern. The main concern here is when i then attempted to remove avira from my computer, my computer crashed and got the blue screen of death (windows). I was eventually able to revert back to a much older restore point, however avira is magically still on my computer and i am unable to remove it. Now, ironicaLLY, it actually is hidden so when i go to uninstall programs it does not even show up! My computer has constantly been crashing, and has not worked even close to the same as before i used their program. I just want my computer to go back to how it was before they infected it.

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avira **************** ********************** ****************** KG ************************************************************** Dear Sir/*****,I am ******************************, one of your customers residing at ***** address. I am writing this complaint letter regarding the issues I have encountered with the Avira Prime ***** 5 devices) annual subscription I purchased on Dec 11, 2023.Despite numerous emails I have sent, unfortunately, I have not received any response regarding the refund of my annual subscription purchase. This situation implies that, despite being within the 60-day refund period, the product return has not been processed.I would like to remind you that I am within the 60-day refund period. If the product return is not processed soon, I will have to explore other options. I kindly request an expedited refund process and information regarding the resolution of this matter.I expect a prompt resolution to this issue and appreciate your timely response.Best regards,My contact information is as follows:Email: ********************* Phone: ************** Product Reference Number: ********* Invoice Date: Dec 11, 2023 ***********************************************************************************

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Theres no transaction made, and wont be one. Ive been receiving several different types of messages that are harassing me and telling me they own my phone and myself, ordering me to do things to purchase protection from SPAM MESSAGES.I have been using an iPhone for several years, and this is a new one, iPhone 13 Pro, and I have been deleting and reporting them as SPAM within the same program on each message I can where Apple provides the option to report it, I use it to report them, each time. I started taking photos of the messages in case it revolves around a current harassment and attempted murder conspiracy currently happening to me via government surveillance thats illegal to use on me, as an American. Which is why I also want to document this for myself and anyone else going through the same thing. Nobody should be told what to do by any business. Specifically one which acts as though theyre connected to APPLE or ******* (Apple phone with ******* carrier) who can turn my phone off without my permission and against my will and rights. If this is not resolved here and now I think Ill follow through with a lawsuit like I told them after the first few messages I got, causing me damages per se. The harassment in itself is damaging to me and an attack on me as a HEATHEN ASATRU PRACTITIONER we do not supplicate nor bend our knee to anyone. This express order, as such, is a religious attack, I believe, due to said surveillance involving ************************* who ordered Christians to be cyber warriors. As heathens are a Christians supposed enemy, now, per say, needing cyber warriors and ninjas ***** calls them, I believe Ive been being attacked my them and is not only a violation of business ethics but civil rights lawsetc.Which is why I want to follow through with this initial complaint via the better business bureau. I thank you, in anticipation of your swift response in favor of justice, and the time and attention to the above.Respectfully,*******************..

Avira is NOT a BBB Accredited Business.

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