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Business Profile

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Presto Logistics, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Presto Logistics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Presto Logistics, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/18/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early August 17th, 2022 I attempted to load $25 on my presto card, this amount was withdrawn from my bank account on the same day (I have the email confirmation for this charge from Presto). However, the $25 never showed up on balance for my Presto card (I have the list of transactions).

      Once I noticed this issue, I called in three separate times in order to have this issue resolved In September and October, however, nothing was done. On November 3rd, 2022 a refund of $25 was finally issued, however, the refund was taken from my existing presto balance, the balance where my initial $25 never showed up. I called again on November 8th, 2022 and nothing has been done to resolve this issue and I have received no follow-up despite specifically asking for an email to be sent to me during my last call.

      Four months is a more than adequate amount of time to resolve such a simple issue and the fact that Presto has still been unable to resolve this overcharge is unacceptable. As it is quite obvious to me that Presto does not care about its customers, I am hoping that his complaint will finally result in getting my money back.

      Business Response

      Date: 11/30/2022

      Business Response /* (1000, 5, 2022/11/22) */
      Contact Name and Title: ***********
      Contact Phone: ************
      Contact Email: **********************
      To whom it may concern,

      This complaint is clearly filed against the wrong "Presto". We are a trucking company in *********** Based on the complaint filed I did some research and found that there is a "presto card" for a bank in ****** and that is surely the company that this consumer was trying to make a complaint against. *****************************

      Please remove this complain from our profile. Thank you.


      Consumer Response /* (2000, 7, 2022/11/28) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Yes, the complaint was made against the wrong press. I will resubmit the complaint.

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