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Business Profile

Tenant Screening

American Apartment Owners Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tenant Screening.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in the process of renting a house from ****** and **************** *********************** located at ************************************ and went through the process, got approved, paid the required amount and then they disappeared. I requested my money back and have not heard anything else from them. They are scamming people and this needs to be known to others. If you see their name run.

    Business Response

    Date: 04/22/2024

    It is not clear why the dispute is being filed against us, the American Apartment Owners Association.

    The dispute is stated to be against purported landlords, "****** and **************** ***********************".

    While the consumer provided documents with an extremely old and dated American Apartment Owners Association logo on it, our company had no part in the rental process with the consumer.

    Customer Answer

    Date: 05/07/2024

     
    Complaint: 21522329

    I am rejecting this response because: these individuals worked for your company and have ignored all contact and have kept my money. You have not even looked into this matter regarding your answer.

    Sincerely,

    D Solsberry

    Business Response

    Date: 05/09/2024

    The consumer claims the individuals worked for American Apartment Owners Association (AAOA). They in fact did not.

    The consumer has provided no proof that the "landlords" they were employees of AAOA or that AAOA committed these actions against the consumer.

    A copy of an email with a ****** form for an application is not proof of AAOA's involvement. We're sorry the consumer was tricked by this fraudulent attempt to obtain their information. AAOA does not utilize ****** Forms for any forms or even internal documents.

    Copies of fake documents with an extremely old and outdated AAOA logo along with misaligned text and formatting issues is further proof it does not belong to AAOA.

    Again, the dispute originally stated it was against purported landlords, "****** and **************** ***********************". Landlords would not be employees of AAOA, they might be members. AAOA cannot be held liable for a member's actions. Furthermore, there are no members with AAOA by that name.

    AAOA stands by its position that it had no involvement with the purported rental application and screening. It appears the consumer was scammed by a con artist utilizing an old company logo of AAOA to appear legitimate.

    Had the consumer first contacted AAOA to ask if the landlords are members, if the ****** Doc was legit, and if the documents they received were drafted by AAOA, they would have protected themselft against this fraud.

    We're sorry the consumer was a victim but AAOA has no responsibility for the actions that occurred.

    Customer Answer

    Date: 05/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    D Solsberry

American Apartment Owners Association is NOT a BBB Accredited Business.

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