We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Hartman Home Transformations
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hartman Home Transformations's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hartman Home Transformations has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is Hartman Home Transformation. I paid $12,000 for the house to be painted in February or March 2024. And it doesnt look like the house was painted at all. Theres dirt at the bottom of the house. I tried to washed it down with water but it doesnt work. Per the salesman ****** this is under warranty (50 years). Also, the gutters and garage door should have been painted with the price. ****** the salesman said they would prepare the cracks in the stucco and there werent any cracks in the stucco. They were to apply life time coating to the house. The house has been painted less than a year ago and it doesnt look like the house has even been painted at all.

      Business Response

      Date: 05/02/2025

      Hello Ms. ************* am sorry that you have dirt on the bottom of your home. As you did lost you do have a 50 year warranty on the product. It should have a nice look to it still. Please reach out us and we have not had any call from you regarding this project and we would be glad to help service any and all problems. We will also reach out to you to fix anything that may be wrong

      Customer Answer

      Date: 05/02/2025

      I disagree with your response. Its more than just dirt on the walls. The house doesnt look like its been painted at all. Yes, its been a year and 2 months since the house been painted. But it shouldnt look the way it looks. On the contract it says that you will be during a Full Coating System on the house and it wasnt done. If it was done the house wouldnt look like it wasnt painted. The helper told me that I was being charged too much money for the house to be just painted only. On the contract it says not to paint the gutters. So, why did you strip the paint off the gutters? So, the gutters need to be painted also. And you might as well paint the garage. I want my entire house painted over again and apply the Full Coating System. Because your company did not do a good job the first time. 

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 21, 2022; Hartman Home Transformations - $15,000.00 loan at 6.99% interest; Solar Panels $17,745.00 loan at *****% interest. The company that came to my home to sign me up didn't explain the financing process. I wasn't told two lenders would be used & that there would be two interest rates &wouldn't have signed if I knew. The representatives failed to properly explain the contract. The 3 men introduced themselves as Hartman Home Transformation representatives & signed me up for the Home Filtration System, Water Heater, ************************ was told that I would get a 10 month supply of some shampoos, conditioners, & other cleaning soaps. We only received the soaps etc. once. The filtration system& Water Heater were installed. We were told air conditioning (HVAC) would be installed in the home& I called them to ask why the air conditioning system hasn't been installed &they said it wasn't part of the contract.The solar panels weren't finished&the area where the control box was installed was wet after a rainy ******* realized they damaged the roof when installing everything. They didn't send the electrician to inspect. The solar panels aren't connected due to this, but I'm paying loan installments. I am afraid that the solar panels or the control box may catch fire. I called them to finish the job and they said that someone would get in touch with me to schedule&that never happened. I called Hartman Home Transformations &was brushed off &told to call the loan lenders. They took advantage of the language barrier as I am fluent in Spanish.I felt they would not leave my house if I didn't sign. I signed under distress& felt under pressure. I know that the agents that approached me were under Hartman Home Transformations, but the paperwork has other company names, which wasn't explained to me. Agents: ************************* **************; ************************* **************; ******************************* **************.

      Business Response

      Date: 03/27/2024

      We apologize for the miscommunications, but we always strive to enforce that our representatives are transparent in their sales. We are very serious about this and would not go through with a sale that we did not feel secure about.

      The soaps are only ordered once on our part and our customers are then responsible for ordering whenever they please at no cost. We can send instructions on how to do this at her preferred email address. 

      After investigating, we came to the conclusion that we only completed plumbing work for *****************************, not the solar. We recommend she reach out to her solar provider. Based on our records, this appears *************: *****************. We hope this information is beneficial.

      Customer Answer

      Date: 03/29/2024

       I am rejecting this response because:

      The gentleman that signed me up came under the name of Hartman Transformations, we were unaware of ***************** until we called you to ask what was going on. The soaps we were advised were free for 10 months or so. I understand the technical aspect of what you show was quoted, but the oral quotes were different and we were misinformed. Just like the gentlemen came in to my home under your company name, we would like everything to get sorted out altogether by your company. Please facilitate the return and refund of all the product installed - water filter and solar. Please facilitate the removal as well. 

      Business Response

      Date: 04/01/2024

      We apologize for not thoroughly clarifying that the solar panels were from *****************. Hartman Transformations does home fixtures predominantly pertaining to repipes and drains. 

      Unfortunately you misunderstood it is a separate company and we have nothing to do with the solar contract. 
      All the products you purchased from us (water filtration) have been installed and working. 

      If you need your soap products we can get them to you ASAP as there is a subscription. However, you must contact your solar provider regarding your solar project.

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 17,2023 They came to my door to check my water. They did a test and said my water was filled with chemicals. They told me not to drink the water or take a shower. They installed a water filter. Then we sit down to talk. The service comes with organic soaps and cleaning products. At no cost. By the end they had me sign a contract for $10,000 which would be paid off by products received. I called my ******** ********** to ask about our water. They told me they test water everyday and there was nothing wrong with our water.

      Business Response

      Date: 10/23/2023

      We will be in Contact to resolve  this shortly

    Hartman Home Transformations is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.