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Business Profile

Welding Equipment

Yeswelder

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Welding Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased a YesWelder CT2050 The product was defective. I contacted customer service about the product causing circuit faults and shorting internally. Was asked to provide a video in order to receive assistance, despite describing the hazard. I provided the video as requested, the product shorted internally and caught fire and smoked up a firedepartment. I received this email in response to the requested video; "*** (YesWelder Support)May 13, 2024, 4:20AM EDT Hey ****, Thanks for the update. We truly apologize for the inconvenience, we will arrange for a refund on your order, and no need to return the welder. And will it be okay please to send us a photo of the inside of the machine? Also, we will need a photo of the serial number located at the back of the machine so we can proceed in processing your replacement. Once we have this complete information, we will update you with the tracking details once available. We appreciate your kind understanding and hope you have a great day ahead! Let us know please if you need further assistance. Sincerely,*** and the YesWelder Team YesWelder Team is here to help.www.YesWelder.com Enjoy welding with YesWelder"Proceeded to only receive a partial refund and was told I will not be receiving a replacement welder.The product is within the warranty period.I want a replacement welder that functions.

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