We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Smog Inspections

Smogster #2021-001

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Smog Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As needed from the DMV for registering my vehicle, I needed to have a smog check done for my Honda Civic. I went to the nearest Smog Check station, Smogster to have it done. Pulling into the station, J**** *******, a burly man with glasses and an overgrown beard and a hoodie pulled over his head approached my car window to assist me with the service. I gave him the keys and watched from a distance as he “performed” the test. It didn’t take very long for him to perform the check and I assumed it to be good to go. Without saying anything he just motioned me to his desk, which I found to be quite unprofessional, nonetheless when I met with him to proceed with payment he told me to sign a sheet but didn’t explain at all what it was for. Assuming my car had passed I signed, however he pulled up my report showing a highlighted list of four possible issues with my car. Processing the fact that I had issues with my car, I realized it may have been related to an accident I had in February of 2023, I brought back my anxiety and frustration from the incident. However he told me the service fee was going to cost 51.75 but he didn’t mention that I failed the smog test. I had to ask him. He immediately replied “No”. Confused after having never failed one before, I simply asked him if I would have to pay again after getting the issues with my car fixed and later passing the test. He abruptly replied “Can I finish?”, which I immediately thought was rude and completely unnecessary for one he was finished talking, and two he should have been receptive and open to questions from the paying customer. He stated that I would only have to pay $15 upon returning. As he was finishing whatever he was doing on his computer, I told him, “You need to let customers ask questions”. He unreasonably took offense and began escalating the situation. He said I came to the station in a bad mood, which was a delusion of his. I was in shock by his demeanor and didn’t know why he needed to be so abrasive.

Smogster #2021-001 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.