We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Batteries

Riot Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Batteries.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    website is www.riot.energy - product is energy drinks. company offers subscription service as well as direct orders. On 6.30.23 I placed an order in the amount of $67.98. I realized immediately that the pay method I used defaulted to an old address and immediately contacted the company via email, telephone (vm) and through the website portal asking that the order be cancelled and indicating that I was re-placing it for the correct address (ended up doing it through their subscription service). That order number is #RIOT7354. I called a second time and sent a second email - vm box was full, however, and I never received any response; the package shipped anyway. I then called to ask that they cancel the shipment and contacted via email as well to no avail. I took steps to have the delivery refused, and it was ultimately returned to the company as of July 10, 2023. Tracking number is fedex 780566098448 and tracking indicates it was signed for by "WWINTERS." To date I have not been refunded for this package return. On July 14, 2023 my second 'subscription' order was due to ship. The order was to be for 4 boxes and the account page on their site shows that it was shipped and fulfilled and I was charged $122.35. ONLY 2 of the 4 boxes were shipped and received. Order Number is 7484 and tracking is fedex 7*********85. Oddly the fedex system indicates a label was created for THREE parcels and then cancelled in full by the shipper- although in fact 2 were received. I have again reached out by phone 3x, email, and the site and left two voicemails [vm box full the 1st time] with no response. I am have been overcharged 61.18. Total funds fraudulently withheld is 129.16.

Riot Energy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.