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Business Profile

BBQ Supplies

Underwood Ranches

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in BBQ Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1st 2023, I, K**** ******, placed an order with Underwood Ranches for "3 Pack 16/17/18oz Dragon Sriracha , Chili Garlic ,Spicy BBQ Sauce 17oz". The order number for this purchase is Order #9539. See attached receipt for proof of purchase. Credit Card statement showing purchase is available upon request.

    I inquired about the order first on November 8th because I did not receive a shipping confirmation email. An email was received from Thomas Walsh who is listed as the Underwood Ranches Sales contact. Thomas Walsh's email read "Did you receive confirmation for this order, I do not see it in our orders nor shipping system? Did you get billed for it? We had some strange things happen when we launched our new website, the migration had some glitches."

    After replying to Thomas with the attached receipt of purchase, Thomas did not respond. I replied back to Thomas on November 14th, and did not receive a response.

    On December 1st 2023, using the underwood ranches "contact us" page, I once again submitted a question asking about the status of my order. I have not received a response by Underwood Ranches.

    Business Response

    Date: 12/13/2023

    Hello, responding to the complaint from K**** ******, we are truly sorry for the confusion with your order, we have hand delivered your order to USPS 12/13 Tracking # 9434 8112 0623 9868 7366 46, we have also refunded your order. Again we apologize, we are going through some growing pains and are implementing new procedures so issues like these do not happen again. 

    Customer Answer

    Date: 12/13/2023





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20988736, and find that this resolution is satisfactory to me.




    Regards,



    K**** ******








































Underwood Ranches is NOT a BBB Accredited Business.

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