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Business Profile

Payment Processing Services

Leaders
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened a card processing account with leaders merchant. I collected payment from customer on app at the company is refusing to deposit funds in my account and will not refund customer

    Business Response

    Date: 11/22/2022

    Greetings,
     
    Thank you for the opportunity to address your concerns. We completed the review after receiving the requested information and funds have been released. The Deposit is expected to be delivered within 1-2 business days, depending on Holiday.
     
    Paysafe did not refuse to deposit funds, nor was there a reason to refund once we verified  the activity and business.
     
    We apologize for any inconvenience.
     
    Thank you,
     
    Paysafe

  • Initial Complaint

    Date:11/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 28th I submitted to cancel my merchant account with Leaders. I spoke with a young lady via chat. Here is the conversation:
    Chat started: 2022-04-28 04:00 PM UTC
    04:00:10 PM) Visitor 67*****4: Cancel Account
    (04:00:18 PM) *** ***** ****** joined the chat ***
    (04:00:22 PM) ***** ******: Hello Visitor 67*****4, thank you for contacting us today!
    (04:00:36 PM) ***** ******: We are sorry to hear you are closing your merchant account with us. Can you please provide me the following information
    (04:00:39 PM) ***** ******: - Merchant number
    - Name of the business
    - Your name and position in the business
    - Last 4 of the tax id/ssn and email address
    (04:01:13 PM) Visitor 67*****4: 4*********492346
    (04:01:18 PM) Visitor 67*****4: Harbourside COmmunications
    (04:01:24 PM) Visitor 67*****4: T***** ******-Owner
    (04:01:29 PM) Visitor 67*****4: 3794
    (04:02:25 PM) ***** ******: Thank you Travis
    (04:02:47 PM) Visitor 67*****4: welcome
    (04:03:25 PM) ***** ******: can you please provide me your email ?so I can send you the closure form
    (04:03:33 PM) Visitor 67*****4: [email protected]
    (04:03:44 PM) ***** ******: Thank you, allow me a moment please
    (04:03:47 PM) Visitor 67*****4: ok
    (04:04:26 PM) ***** ******: I already sent the email with a link that contains the closure form, let me know if you received it please
    (04:05:08 PM) Visitor 67*****4: Got it
    (04:05:22 PM) ***** ******: Great, is anything else that I can assist you with?
    (04:06:15 PM) Visitor 67*****4: Signed. When will it be closed
    (04:07:05 PM) ***** ******: well this can take 1 or 2 business days, however once the account will be closed our Account closure department will send you an email
    (04:08:57 PM) ***** ******: beside of that is anything else that I can assist you with?
    (04:09:44 PM) Visitor 67*****4: Thanks
    (04:09:56 PM) ***** ******: it was a pleasure, Thank you for chatting with us, have a wonderful day!

    She sent the form I signed it and submitted. They Continued to bill me $430 and are refusing refund.

    Business Response

    Date: 11/09/2022

    Thank you for the opportunity to address our concerns. Our records indicate that the
    closure form dated 04/28/22 did not indicate the Business name nor the account number, which would 
    cause a delay in closure. As a courtesy, we will issue a refund in the amount of $337.35 upon the
    acceptance of this response. 

    The refund is representing the following
    April – June= 3x$11.25=$33.75
    July – Sept = 3x$101.20=$303.60 
    Waiving the outstanding balance for the October fee that rejected in the amount of $101.20. 

    The refund will be issued via a check and mailed to the address list on the BBB Complaint.

    Thank you.

    Customer Answer

    Date: 11/09/2022





    I have reviewed the response made by the business in reference to complaint ID 18374104, and find that this resolution is satisfactory to me. Thank you very much for the prompt and professional help. I was having a hard time dealing with them and I appreciate all you did.



    Regards,



    T***** ******








































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