Reviews

Review Details

• Review fromDan H

  Date: 05/28/2023

  1 star
  We started using Leaders, The Merchant Services Company in May-2021. In those 2 years our account has been under “REVIEW” twice and credit card charges were blocked from being deposited into our bank account. The company that is in charge of the “REVIEW” is called PaySafe Group. The current “REVIEW” started on April 10, 2023 and is ongoing. We have not had any credit card charges deposited into our bank account since the “REVIEW” started. We did not know our account was under review until May 4th, 2023 which was 25 days after the review started. We learned about the “REVIEW” when we received an email from PaySafe Group requesting documentation, which we forwarded on May 5th, 2023. We was told on May 8th the review was complete and the money would be deposited into our account. On May 16th, 2023 We contacted PaySafe Group because the money was still not deposited into our bank account. I spoke to someone named Steve that worked at PaySafe Group (he refused to give me his last name) and was told that my account was still under review and our company would need to forward 3 months of bank statements. When I complained that our money had already been held up for 36 days S**** told me that our company was a liability to Leaders and that PaySafe could hold our funds for up to 6 months. During my conversation with S**** he was curt, rude and unprofessional.
  The trend that I notice with PaySafe Group is they tell you the review will only take a couple of days and request documentation. When the couple of day has expired PaySafe Group will request more documentation. In this manner PaySafe Group drags the “REVIEW” process out making it take longer than expected. The process could take could take days, weeks or months. When you deal with PaySafe Group expect to be lied to by their employees. Any company dealing with PaySafe Group should expect to as treated as though you are guilty until proven innocent.

• Review fromAmanda K

  Date: 03/24/2023

  1 star
  Do not do business with this company. They were very good with the sales pitch. After three months, starting with a "non-compliance" fee that were never told about. No phone call, no email. i began paying closer attention to the statements and found the fee of about $60.00 per month. Called customer service to see what this pertained to and was informed that this was a mandatory fee from PCI Did the questionnaire and requested a refund of at least part of the funds. Nothing has happened. Called the sales rep who assured me that this would be taken care of.....and nothing. No phone call back, no email, nothing. As a small business owner, having close to $600 stolen is a big shock. I would leave a zero star review if I could.

• Review fromClayton M

  Date: 03/02/2023

  1 star

  Clayton M

  Date: 03/02/2023

  Avoid this company. As stated in previous review, they do not outline their charges and fees correctly through the sales personnel. Over charge and blind fees, big scam.
  

  Leaders

  Date: 03/17/2023

  Greetings,
  Thank you for the opportunity to address your concerns.
  A member of our Customer Relations team has contacted
  you directly and the issues described in your review have
  been resolved.
  We sincerely apologize for any inconvenience.
  Thank you,
  Leaders
  

  Leaders

  Date: 06/15/2023

  Greetings,

  
  

  Thank you for the opportunity to address your concerns. A member of our Customer Relations team has contacted you directly and the issues described in your review have been resolved. We sincerely apologize for any inconvenience.

  
  

  Thank you,

  
  

  Leaders

• Review fromDzmitry S

  Date: 02/24/2023

  1 star
  They scummers, charged me for 3 devices upfront, I never received them and they stop responded, avoid this company

• Review fromStephen L

  Date: 02/09/2023

  1 star

  Stephen L

  Date: 02/09/2023

  This is a HORRIBLE COMPANY! Poor customer service and quite a scam. Be aware, charges will increase if you're not incompliance with whatever?? They are liars and do not deserve to be in business.
  

  Leaders

  Date: 02/13/2023

  Greetings,
  Thank you for the opportunity to address your concerns. Merchants are required to adhere to Payment Card Industry (PCI) Data Security Compliance as a condition of their merchant agreement. It is crucial that merchants complete the PCI self-assessment questionnaire (SAQ) annually, or as otherwise required, and if necessary undergo scanning services on a quarterly basis. Merchants must uphold their PCI complaint status at all times to avoid non-compliance fees and other potential related charges and assessments witch can be charged and/or increased at any time. To begin and maintain your PCI Compliance Please visit HTTPS://COMPLIANCE.MERCHANT-INFO.COM or call our PCI Care team at 1-877-276-9929 option 1 to assist with updating the PCI questionnaire to avoid the fee.
  If you have any other questions or concerns, please be sure to contact us directly at 1-800-327-0093.
  Thank You.

• Review fromJohn B.

  Date: 02/03/2023

  1 star
  I agree with all of the other reviews. This is my first negative one ever, but feel like I owe to anyone out there looking for a credit card company. The customer service is HORRIBLE. I sold my business and have been trying all week to transfer services to the new owners. Out of the 100 or so other companies we did this with, this one has FAILED miserably. The emails requesting information are such a joke. I feel like a light night talk show host could read them and get huge laughs. Except, money from daily sales runs through their hands every day. DO NOT SIGN UP WITH THESE PEOPLE.

• Review fromScott K.

  Date: 01/17/2023

  1 star

  Scott K.

  Date: 01/17/2023

  I have never left a bad review before in my life for a company. I have always figured my experience could be a one off.
  When I was called by leaders merchant service, the salesperson did a great job at convincing me this would be better and easier for my business. When I explained to him I am not an owner of the business he said don’t worry that doesn’t matter - even though it says on the application “you must be a minority owner of the company at least 25%.” I said I did not feel comfortable with this and was assured it was kosher and he does this all the time.
  After running my first transaction with a major buyer, I was immediately flagged for fraud by the risk department and they are refusing to refund and or provide proof of any refund. When I explained what happened the woman in the risk department started screaming at me telling me I’m unethical and should have known better.
  

  Leaders

  Date: 01/19/2023

  Greetings,
  Thank you for the opportunity to address your concerns. During our review of the first batch of processing, we identified several red flags, including email domain outside of US, listed owner based in Colorado, and phone tied to a business in New York. Information provided by the listed owner for the transaction in question was not a match as confirmed by the card issuer. Through further communication with the listed contact, it was learned that he was not the owner of the company, rather a manager. We allowed a refund to be processed and account was terminated once refund showed as complete through internal systems.
  Thank you.