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Business Profile

Towing Company

Jerry's Service & Occidental Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through AAA to get a vehicle towed into a repair shop for service. In conversation with the driver, a man by the name of ***********************, I mistakenly said that the "tags are out", when the registration is in fact suspended due to lack of insurance. He used this clerical mistake as an opportunity to tell me his company could be audited for towing an unregistered vehicle, but in exchange for $40 via Venmo, he would "do me a favor". I was unsure how to take this, so informed him that I did not have a Venmo account, and asked him to please come my way so that we could figure it out. Upon arrival, he was argumentative, aggressive, and rude. He refused to tow the vehicle after I refused to give him money via Venmo, and immediately after driving away, he placed a call to AAA, telling them I had swapped either plates or tags on the car in order to make the tow. A blatant lie, easily disproven.

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They think they are above the law, can commence traffic infractions endangering the public. Video evidence on the ******** Yellow lights dont provide amnesty to traffic laws. They should be brought up on charges because if i did the same id get a $400 ticket.

Jerry's Service & Occidental Towing is NOT a BBB Accredited Business.

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