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Business Profile

Building Contractors

Luxecon Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 22, ** picked up tiles for my bathtub surround wall. The total cost for the ******************* standard tiles came to$550.80. However the tiles for the edges which came to $90.40 he did not use. I asked if he could return to ******* where he picked up the tiles that i placed on my charge card. At this point, he has not returned them to *********** or me after several phone calls and emails.

    Business Response

    Date: 09/30/2022

    Consumer Response /* (-5, 8, 2022/09/14) */ I have called five times, sent letter through the mail,sent four emails and several texts Have received no acknowledgment to any of my actions above Please continue case I have asked if I could pick up the box of unopened and materials they did not use but I paid for In the beginning they assured me that they would return the unused materials to ******************* I also called ******* They have not received them as of yet I have offered to come pick them up Zero response Very unprofessional What additional steps do I need to take to get this resolved? Thank you

Luxecon Group is NOT a BBB Accredited Business.

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