Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son attended the Id Tech 3D printing camp at *************** 2024. The camp promises a 3D printer to take home. What you really get is an email to request your 3D printer from *********. Once we requested the printer from **********, IT HAS NOT WORKED. IT HAS NEVER WORKED. It is a discontinued model that no longer has the software or manuals available on the website. You have to go to ******* to try to figure out things to get it to work. We have been back and forth with email communication, text communication, and even sent videos via text message to monoprice to figure out why this BRAND NEW DISCONTINUED 3D PRINTER is not working. You could initially see that the holes where not lined up on rolling wheel things so the filament was not going through correctly. So we had to take that apart and was finally able to get the filament that was stuck in the tubing out. Now the filament will go through, if we hand feed it into the thing. The printer then only prints for a certain period of time maybe 8-10 minutes then stops. 09/19/2024, I called ****** to complain about the printer and request something new and all I got from the person answering the phone was a lecture about how this was a good printer and that this is not the only printer that they are discontinuing, that they are discontinuing all their printers. I don't care. I paid for a service and expectation that has clearly not been met. Once he finished, his lecture that had nothing to do with my problem because I did not enter into an agreement with Monoprice, he let me know that he would use this data to let his bosses know. Then he told me that I need to contact ********* to get the manufacturer to replace the DISCONTINUED 3D PRINTER. I personally feel that ID tech was aware of this discontinuation and used it as a way to off load no longer used and defective equipment. My son has autism and attended this camp to help gain outside hobbies. He tried for 18hrs straight to fix this piece of c***

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charges me $250 for each summer camp week Im no longer interested to attend, which is 2 months away. I originally registered for 2 camps so they charge me total $500 for cancellation which are still 2 months away!

  Business Response

  Date: 05/29/2024

  When a client registers a student for camp, they agree to our Terms and Conditions, and to the purchase statement which clearly states that $250 of the purchase price of each session is a non-refundable deposit. The reason we have a non-refundable deposit is that prior to the start of any of our camps, we make major investments in services and materials that cannot be recouped. From the day you register your student, we start preparing for camp (i.e. scheduling staff and locations based on the number of students we are expecting, ordering camp supplies, etc.) We have a very lenient change policy (allowing change in dates and locations up to 14 days prior to camp with no change fee. However, for cancellations we have a non-refundable deposit policy, which is clearly stated at the time of purchase.

  As we value your feedback and try to work with our clients, we have converted the amount of your non-refundable deposits to your account as a credit.  This credit can be used for one of our online services or to go towards an in-person camp next summer.

  Thank you,

  The iD Tech Team

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son attended an ID Tech camp. At the end of the camp he is supposed to get his work for the week downloaded from the computer to a thumb drive. There was some glitch and the download didnt work. The camp told me they would recover it and send it yo me. The content they didnt deliver is part of his work and the cost of the camp. Its been almost 4 weeks and nothing. I have called several times and they keep saying they are looking into it. At this point I have to assume it is gone. They prob wipe the computers between camps. I need a resolution one way or the other. Either send me the materials or send me a refund with an apology. For a $2k camp I would expect some level of customer service after they took $2k and lost his work.

  Business Response

  Date: 08/06/2024

  On July 17, 2023 this client was provided a credit for the lost project and this matter was resolved.

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 20330865
  
  I am rejecting this response because:

  I in fact did not receive a credit and this note is very old. At this point the company isnt going to own up to it or correct it, but Im just clarifying no credit was given. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a week long camp Adobe Aftereffects week of June 26 I paid $1,249.00 for my daughter to attend a ID TECH at ****************** where she learned absolutely nothing . The advertisement for their programs borders on fraud. The instructor was incompetent, immature and had the students engaged in video games. This was a day care center and not a Technology camp as they advertise.They had some strange nervous boy ( most likely a year out of high school) who looked and acted less mature than the 13 year old students as a teacher - who had no experience teaching, had zero experience with subject he was supposed to be giving instructions in. My daughter could have learned more watching 30 minutes of instruction on ******** On top of it on the First day everyone was late to ****************** in ********************* as the signs for drop off were all messed up.Then the cameras they were supposed to be filming with were not working entire first day of "instruction"Then I find out They spent nearly entire day playing video games. They have a multitude of positive reviews on their website but if you go to to other sites they are filled with complaints like mine. Honestly, this organization should be taken to court. They are NOT delivering what they promise. Many reviews can attest to this.Its clear ID tech hires nobodys for minimal wage with zero experience in subject matter , the kids are left playing video games and are kept minimally engaged so they dont complain about this costly disaster. I did not receive the service I paid for , not even remotely close.

  Business Response

  Date: 08/06/2024

  On July 4, 2023 we responded to client's concerns and issued a partial refund.  This matter has been resolved.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19th 2023 I registered for 3 programs that I thought my son would be interested in. The total cost of all 3 came up to about a total of $4,100. Each program is about $,1098 a week. My son got an offer to work for the summer youth empliyment and wanted to work for the summer instead, so I request well before each class started to withdrawl and request a refund. They charged a cancellation fee of $250 for each program and the breakdown was not explained in my email that they were taking $250 fee for each program that is not refundable. I was told you get your full refund if you cancel 14 to 21 buisness before the start of camp. It was a total rip off and such a disappointment on losing so much money. I could understand if it was right before class started, even if it was $90 cancellation fee I would take that lost but I feel It was wrong for them to charge me all of that money when the program did would not even start until July! I had more than enough time for a full refund.

  Business Response

  Date: 06/05/2023

  We are sorry that your interaction with iD Tech was disappointing. We strive to provide amazing experiences for our students and parents alike.

  Let me first set out the purpose of the non-refundable deposit. When an individual purchases a camp from us, they are told that they have 24 hours to cancel for a full refund and then after that time, there is a $250 non-refundable deposit for each camp week scheduled. For ** to provide the amazing experiences at the top universities like we do, we are required  to make reservations, book spaces and hire staff early in the season, based on the number of individuals that have already registered.  We make commitments to our vendors when orders are placed, and we are held responsible for those commitments even if you cancel. The non-refundable deposit partially cover those commitments, as well as the work that is put into your reservation from day one (setting up compliance paperwork, etc.). You canceled three reservation weeks (each of which had a $250 noon-refundable deposit) therefore the total of your non-refundable deposits was $750. This is what was explained and what you accepted when you spoke to our ************************** and chose to cancel the reservations, rather than take one of the other options provided to you.

  However, to reduce the financial burden, we are willing to go outside our policy and refund you $500 of the $750 non-refundable deposits.  This refund will be placed back on the credit card you used to make the purchase and may take 7 - 14 days to show up on your statement.

  Sincerely,

  The iD Tech Team

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Stills

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed ************ up for the "*************************************** Printer" camp. The cost was $2,748. This is described as an all-day class ************* to how to create 3D models and work with printers. Day 1 of the class (8 hours per day) there was less than an hour of instruction. The technology was not working so they had the ********* video games all day. Nowhere in the course description does it say they would be playing video games all day or at all. We talked to the camp and wanted to pull ******** out of the camp. They apologized and said they had technical difficulties getting everyone set up on the first day. They promised the second day the issues would be resolved. The second day was no better. There was about only 1 hour of instruction so we pulled them out of the camp. We feel we should be owed a refund for the full cost of the camp as it was not at all what was advertised. The camp only agreed to refund us for 3 days of the 5 days. Even after they agreed to refund the 3 days they never did that. receipts even show they agreed to refund the 3 days, but again because the course was not as advertised, we feel a full refund should be issued. I would add that a prorated refund does not take into account that the class included a 3D printer that each student was supposed to keep. We did not receive that.

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 8, 2022/10/04) */ We are sorry that client's experience at camp was not up to standard. While technical difficulties happen, we are sorry that they affected client's experience. Generally we do not refund amounts paid for days where camp is attended, as the individual availed themselves of the service. However, as this client reached out during camp and their students attended only two of the five days, we have decided to refund all amounts paid. Client should have already received the first refund, and the remaining amount will be returned to the card on file in Client's account. Please be aware that it can take 6 - 8 weeks for the funds to appear on Client's card. If the refund has not been received within that time, Client should reach out to our Customer Services Department and speak to one of our Specialists. Consumer Response /* (2000, 10, 2022/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you so much for your help. It is the what we originally expected and felt the should do.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ID Tech made a substantial misrepresentation which resulted in me purchasing a $1,440.97 ************* camp program that was vastly different than what ID Tech advertised. I purchased the program on January 14, 2022, for a weeklong day camp spanning July 11-July 15. ID tech presented this "live" course as taught by ************ host ************* In reality, the children were assembled in a classroom and shown a pre-recorded video of Mr.****** Mr. **** was not present in the classroom, or even over a live video feed. There was zero interaction between the children and Mr. ****. The reason I paid more than $1400 for this camp was because I reasonably believed - based on ID Tech's very misleading course description - that ******* **** would teach the course. The course description was: Entrepreneurship: Business Camp with ******* ****. And it featured a large picture of Mr. ****. This also is consistent with the invoice for my purchase, which says: Entrepreneurship: Business Camp with ******* ****, Day Camp Age:13-17 Dates:Jul11-15 Program:*********** Location:****************** I have attempted to resolve this with ID Tech, requesting a refund to the $499 virtual price. ID Tech has refused to issue a refund.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 8, 2022/08/16) */ While we sympathize with this client's misunderstanding, we contest their statement that we advertise our courses as being taught live **************. *********** endorses our curriculum and provides curated, taped, lessons for the students that are used as part of the course that is taught by a live instructor. When this client first reached out to us (at the conclusion of the first day of camp) they appeared to be complaining that the course was taught virtually. This student was taking a course on the campus ********************** working with a live instructor. Therefore, our customer service representative reached out the next day, assuring the client that the course was taught by a live instructor, but also that *********** was not present to teach the course. The student then proceeded to attend the entire course week. Client now asks that we provide them a refund for all but the price of a virtual tech camp course. Our virtual courses are 5 days long for 2 hours each day and only conducted virtually. In contrast, the course that the client received was 5 days long, for six hours each day. The course was provided in person, on the campus *********************** and was taught by a live instructor with video augmentation by ***********. While we understand the customer's frustration, we do not feel we misled the client and their student gained the benefit of the in person instruction as well as the added course time. As the client received the entire program they purchased, which included much more than what they would have received had they attended the virtual tech camp, we are not willing to refund all but the price of the virtual tech camp, as requested. However, in recognition of this clients misunderstanding and the fact that they reached out to us at the start of the program, we are willing to provide a refund of $500. Consumer Response /* (2000, 10, 2022/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this resolution (the $500 refund) though I disagree with the company's description of its advertisements for this program. The ads are misleading and deceptive. Thank you.