We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cleaning Services

ServiceMaster Clean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We engaged Service Master Clean to do a deep cleaning our our business. They completed the service for which we had agreed to pay $2880. We had asked if we could pay via credit card and when we received the link they had included an additional 3% service fee which we were unaware of. We asked instead to pay via bank transfer. Unfortunately, the bank transfer did not process through our bank account. At that point, they asked us for a check. We left a paper check for them to pick up. The check bounced for insufficient funds. We they informed us of this issue we happily agreed to pay through other means in addition to the *** fee of $65. We were informed we could pay through Zelle. We asked twice what the Zelle info was and were told the same information both times. We remitted the first $1000 with the given information on Oct 23 and an additional $1000 on Oct 24. I received a call from **** at Service Master to wait on sending the final amount because they needed to verify receipt. I had already emailed them proof the funds were sent. I received a phone call from ****** berating me for having a pattern of non-payment and that he would call the district attorney on me, that I had never sent any money to them. I forwarded ****** the email traffic between **** and myself. I never heard back from ******. I then heard back from **** to pay the remaining balance of $880 plus $65 fee. This morning, the original check for $2880 which clear through our account. At this point we have paid them $2,000 over what was owed. The fact they redeposited the original check when they had already received $2000 of the $2880 owed is beyond malicious. Please assist us in obtaining a refund from this company. It seems to be this whole thing has been a scam to get extra money out of us after ****** called me several times to yell at me and accuse me of intentionally giving a bad check.

    Business Response

    Date: 11/30/2023

    I am sorry to hear that you have had a bad experience. Importunely, we didn't service your home. There are many Service Master franchises. We are a restoration company. I would advise that you reach out to corporate office. They can direct you in the right place.  

ServiceMaster Clean is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.