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Business Profile

Property Management

Common Interest Management Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Common Interest Management Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Common Interest Management Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Common Interest Management is the property management company for my condo's HOA, Cherrydale Commons. I am the homeowner of ****************************************************************************On October 16, 2024, I discovered black mold in my kitchen cabinet and contacted my ********* and **** *******, our property manager from Common Interest, about a potential leak or water ingress issue in the kitchen walls. Common Interest sent out their plumber to investigate the issue about a week later. The plumbers debugged the issue and ultimately cut a hole in the exterior wall of our unit to find a leaking pipe surrounded by mold in the walls. The insulation material was removed and the leaking part of the pipe was cut and replaced by the plumbers.Common Interest called in a water damage remediation company to address the mold in the walls as a next step. After much planning, I arranged for and worked with the company to do their remediation work from Dec 2 - Dec 5. On November 20, I clearly communicated (via email) these dates to Common Interest, per their request. I asked them to please line up a contractor to repair the exterior walls as soon as possible after Dec 5 so that there is no minimal opportunity for rainwater to get into the walls and create fresh damage/mold. On November 22, **** ******* stated he had already requested a bid for the exterior wall repairs.On Dec 11, I followed up with Common Interest about the hole still being present in the wall as the remediation work had been completed about a week prior. On Dec 14, I discovered that rain water had entered the walls once again from the hole, and I sent out an urgent email to **** and my board. **** finally responded on Dec 16 stating he was still waiting for a bid, almost a month after he supposedly requested a bid already. He has been lying about and unresponsive to this water leak and mold issue we are dealing with. As of today, there is still no date for repair. I need the BBB's help holding Common Interest accountable.

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/13/2024 I was issued a letter that stated I would be fined for my trash cans in front of my property. However, I would like to state that I never received a first warning letter to remove my trash cans. I pointed it out to Ms. ****** and she was rude and disrespectful towards me. On 9/16/2024 after I stated that I must obtain an *** attorney the notice was moved to a first notice.I quickly moved my trash cans to the back of my yard once I was notified. It scary that if Mrs. ****** doesnt like a property owner in the *** she will find illegal ways of taking an individuals property away.Several days before that I was receiving harassing phone calls from this number ************** that stated that I was feeling blue and that they were willing to buy my *********** property is not for sale and I feel that Mrs. ****** and the president of the *** is harassing to force me to sale my property.I was also informed by Mrs. ****** that I will no longer be invited to the *** board meetings

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