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Business Profile

Web Design

The Wiki Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 12th I paid The Wiki Studio $350 to create a knowledge panel and write an article for me. They set the expectation that an article would be created and a knowledge panel would be set up and completed within 1-3 weeks and if they could not provide that by that time they would refund my money in full. After a month passed, I checked in about 8 times and they kept pushing it off without any explanation of the problem. So, I requested a refund because of the lack of progress and performance and they kept saying they would refund me but they did not. I felt they were dragging their feet telling me what I wanted to hear and then would disappear. In addition, the communication was troubling.

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They say that they guarantee a refund if the ********* article they publish gets deleted by moderators, but that is a lie. The article that they published for me got deleted, but they denied me a refund for the incoherent reason that "the initial payment you made has already been used for the publication we made first". Once I paid the $299, they tried to upsell me on additional -and costly- services. They said that the article would probably be deleted if I didn't pay them additional $$$ for P.R services. I spent $299, and I didn't get anything... no ********* page, no anything. I attached their refund policy, which states that they will issue a refund if the service can't be delivered, which isn't being delivered.

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February of 2024 i called wiki studio and asked them for a proposition to make and create an Wikipedia page they said that they can do it but started offering and telling me that it cannot get done without more money its a scam they never got my Wikipedia page and never got my ****** panel. I contacted the *** since it taking hard earned money out of people pockets. Im thinking about them. I want a refund full refund. Or i want his page investigate the whole thing is a scam

    Business Response

    Date: 04/13/2024

    Thank you for reaching out with your concerns regarding the service provided. We understand the importance of transparency and customer satisfaction, and we appreciate the opportunity to address any issues you may have encountered. After reviewing your account, we confirmed that our team has diligently worked on delivering the service as agreed upon. Our account manager, ****************, has been actively involved in ensuring the completion of your project. We genuinely value your feedback and strive to provide a satisfactory experience for all our clients. If there are any specific areas where you feel we may have fallen short, please do not hesitate to let us know. Your satisfaction is our priority, and we are committed to resolving any outstanding concerns. We kindly request reconsideration of your complaint, as we are confident in the quality and integrity of the service provided. Should you have any further questions or require assistance, please feel free to reach out to us directly. Thank you for your understanding and cooperation.

The Wiki Studio is NOT a BBB Accredited Business.

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