We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Customizations

Wicked Motor Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 21, 2023 I paid Wicked Motor Works $ ****** via three ********** transfers to their account for a Porsche ***** GT3 front bumper, which price includes all accessories, painted black and PPF paint protection film. Have sent dozens of emails and the company says they are still working on it and has failed to meet their own deadlines for completion over and over. The promised 8-week delivery time has now been 48 weeks and they have stopped responding to my emails. At this time I am requesting a full refund of my $****** paid to Wicked Motor Works for a product they have no intention of sending as per their website listing. Dealt with **** at WMM and his telephone number is ************. Have full email history of this fraud by him.

    Business Response

    Date: 08/06/2024

    Hello, this is valid, we had an issue both in manufacturing and in the painting department 

    we are 100% intending on completing this item and shipping it by October 13th. 

    unfortunately, the part is manufactured and the open attachments are purchased, so we can not give a refund, however we absolutely intend to cure the issue and ship the part, by the date set above 

    Best wishes

     

    Customer Answer

    Date: 08/06/2024

     
    Complaint: 22094273

    I am rejecting this response because:

    Company has promised on 4 prior occasions the same response and has not honored to date (hence their triple D rating on BBB).  Waiting until October would go over the statute of limitations for legal remedy and they know this.  I have bought the part with their competitor and they now need to refund the entire amount paid as 14 months to produce was not the 8-10 weeks promised.  At this time I request a full refund of the $12,200 paid.


    Sincerely,

    ***********************************

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on April 14th for a Porsche part from a company in**************** called Wicked Motor Works for a total of $4,249. I have been emailing and texting the owner for months and he keeps telling me the part is being made. He refuses to simply refund me though as i have asked.

    Customer Answer

    Date: 08/22/2022

    Thanks BBB, the business has contacted me and has made arrangements to repay me.

    Business Response

    Date: 08/24/2022

    Consumer Response /* (2000, 8, 2022/08/22) */
    Thanks BBB, the business has contacted me and has made arrangements to repay me.

    Customer Answer

    Date: 01/04/2023

    This company failed to honor their refund commitment and has not paid me. They refuse to finish the refund. Is there anything more i can do? They still owe me $2249

    Business Response

    Date: 01/10/2023

    To whom it may concern:
    We came to an agreement with ********************* of refunding the part over the course of 4 payments. We have paid the first 3 of those payments and were told that he did not receive the third.
    Our third payment is visible in our stripe account, and we are hesitant to send future payments until our last payment is acknowledged.
    We are happy to share screenshots of this last payment in our account as proof.
    See Attachment/File: IMG_5317.jpeg

    Customer Answer

    Date: 01/19/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I received 2 payments from the vendor, each one took 3 weeks to process. I never received a third payment as they claimed and can provide credit card statements to prove that fact. The vendor no longer responds to me and will not send the 3rd payment.

Wicked Motor Works is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.