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Business Profile

Computer Supplies

LaptopKeyboard.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Laptopkeyboard.com shipped the wrong keyboard. I ordered a backlit keyboard for a Dell Latitude 7490; they shipped a keyboard w/o the backlit feature. I emailed every one of the people listed for customer service, some of them even twice, and I never received a reply. They do not list a phone number, so phone help was not available. Their website has a "chat" feature that I attempted to use at least a dozen times, without response. Because a laptop without a keyboard is just a paperweight, I ordered a replacement from Amazon. I have requested a refund, but the company does not answer emails.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/09/13) */
    Customer ordered incorrect and we have replied to all of their emails. Below is a listing where the customer ordered the incorrect keyboard from:

    ************************************************************

    The CORRECT item is found on the link below:
    *********************************************************************

    We offered an exchange for the correct item but customer never replied. They can return to the following address for a full refund:

    *******************************************************************


    Consumer Response /* (3000, 7, 2022/09/13) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The business lies. They never replied to a single email. I would have accepted the exchange otherwise.
    The following people were emailed by me:

    ************************
    ************************
    *************************
    ******************************

    In other words, everyone listed in their website for customer support. They never bothered to reply to my emails.


    Business Response /* (4000, 9, 2022/09/14) */
    Customer continues making false accusations claiming they did not receive a response from us. Attached are 3 emails in pdf format showing our response and time we replied. Please advice customer to check their spam folder for our replies.

    We are a reputable business and we understand that it can be easy to order an incorrect item. Therefore we offer hassle free exchanges on most items however customer refuses to accept mistake (link to correct item was provided in previous BBB response) and acknowledge that we did in fact reply.

    Once AGAIN, item can be returned for a full refund.

LaptopKeyboard.com is NOT a BBB Accredited Business.

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