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Canyon Car Wash, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saturday Feb.10 I took my car for a car wash, not the drive thru but the full car wash. I paid $21.99. So I drop the car and they took car and I waited. So when it was ready I went got the car and gave a tip for the guy that cleaned the car. drove to ****** and park as soon as I looked at my R front passenger side mirror it was already hanging, so I rushed and went back to the car wash and ask for the manager. *** the manager came out and I showed him what happened so he checked, I took pictures and I told him that won't touch it because my side mirror broke while you were cleaning my car I don't know what really happened and ****** was just 5mins. away. So he said let's put a tape for now and let me check online as to how much it will cost to replace. So he *** the manager tape the side mirror, he took my name and phone number telling me that once he get the information he would need that he would call me. Monday I tried to call the office @9AM looked for *** but the girl that answered said *** was not in yet. waited the whole day for him to call but didn't. called again the following day yesterday same story. now I don't what to do I need for them to fix what they broke. I have pictures I took when I went back to the car wash and also tried to ask for the guy that cleaned the car and they told me his gone, they have CCTV all over the premises but I doubt if they would let me see. As what I told ******** came here to have my car cleaned. I hope you can help me. I tried to settle but won't talk to me.

Canyon Car Wash, Inc is NOT a BBB Accredited Business.

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