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Business Profile

Association Management

Avalon Managment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

This profile includes complaints for Avalon Managment's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Avalon Managment has 2 locations, listed below.

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    • Avalon Managment

      31608 Railroad Canyon Rd Canyon Lake, CA 92587-9556

    • Avalon Managment

      43529 Ridge Park Dr Temecula, CA 92590-3690

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April of 2023 I asked the *** to have a tree on the hill behind my property checked so it did not fall on my house. Hurricane ****** came and the tree fell across my back yard. I submitted photos to the *** and they sent someone the clean up the tree. I was asked to get estimates for the damages and submit the bill. I have done so and they are refusing to pay. They have not come to look at the damages nor sent their own contractors. I have met their requests of calling 2 different contractors but am being denied payment for the damages. Since I am disabled I am only able to get so many photos. I have told them this and still they wont pay for the crushed fence and damaged patio cover on my home. They are saying the dont see any damages. None of them have come to my home. I have all the photos of their tree that fell and emails to them requesting the tree to be checked prior to its fall.

    • Initial Complaint

      Date:05/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the fall of 2022, my HOA changed management companies and selected Avalon. I do recall receiving a generic update letter, along with a regular community update. This letter may have contained information about the change, I am not disputing this, but I do not recall.

      On March 29, 2023, I received a collection letter from an attorney claiming that my account was delinquent. I immediately identified the problem being my auto draft due to the change in management companies. I was never given any information about the delinquency of my account which I would have gladly solved by updating my auto draft information.

      I made payment in full for my dues upon learning of the issue and also accepted to pay late fees and interest.
      I am however refusing to pay for collections and attorneys fees as I was not given an opportunity to rectify the situation.

      Avalon is completely uncooperative and refuses to reinstate my account, blocking me from accessing my HOA portal. Avalon is further unable and unwilling to provide me with evidence that they have indeed notified me giving me an opportunity to rectify the situation. I would agree to settle attorneys fees if it is proven that I have received email or mail notification at my address.

      Reviewing Yelp feedback, this appears to be a pattern with Avalon, not responding to customer complaints and deflecting responsibility.

      I would sincerely appreciate any help you can extend to reinstate my account or Avalon demonstrating that they have met their professional and legal obligations by affording me with an opportunity to resolve the issue.

      Thank you in advance!

      all the best
      ****** *****

    Avalon Managment is NOT a BBB Accredited Business.

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