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Business Profile

Computer Software

BrokerMint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brokermint will not release my contact data that I have been saving for 7 years with them. I need to switch software providers and they are withholding my data.

    Business Response

    Date: 11/13/2023

    Thank you for bringing this to our attention. Although we are unable to provide this export to you through the *** we are working hard to find an alternative option to provide you with this data. We apologize for the inconvenience and will remain in contact until we can resolve this for you.    

    Sincerely, Brokermint Support


    Customer Answer

    Date: 11/14/2023

    I understand that the Brokermint team is working on sending a CSV file of our contacts so that we can close out our account but that has not happened yet so I will keep this complaint active until completed. Also, we have had to pay for the system for 4 months while not using it to resolve these issues. I hope that we can work out a refund for this period of time.

    Business Response

    Date: 11/17/2023

    We have reviewed this complaint and at this point we are not seeing a reason to offer a refund.

    The Brokermint UI does not provide an option to fully export contact information. The contact information is stored within the individual transactions in the platform and cannot be pulled this way by the Support team.

     On Nov 8th we reached out to ************** that we were working with Engineering to get the requested data.

    We also had notified ************** that he required access to DropBox or ****** Drive to back up Brokermint. We mentioned that ****** Drive was a solid choice and gave the fees associated with it. We were then accused of holding data hostage. Unfortunately, we have no control over ******'s fees, and weren't demanding to use that service, only that a cloud drive large enough to move the data to is required.

    With this being said, the platform was always fully functional, and there has been no request for cancellation.

    Customer Answer

    Date: 12/10/2023

    I was told that the only way to get the documents associated with each sales transaction was to sign up for API Nation which would connect ****** Drive to Brokermint. This was an additional $25/month. I have been paying for that connection for 6 months to get the data that I needed. It took over a month of agueing just to get to this point. After Brokermint's development team finally exported all of the documents I then realized none of the contact information for people related to the transactions were exported. This is why I had to file the complaint because they were refusing to provide an export of the contacts. Their suggestion was to copy and paste everyone contact from each transaction over the past 7 years which was not feasible. I am now requesting a refund of the fees charged over the time I was not using the software and only paying to not lose my data. Withholding someone's data for a fee, is in my opinion, the definition of ransomware.

BrokerMint is NOT a BBB Accredited Business.

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