We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

Compound Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Ozempill and 5 other products with the stipulation that I pay for shipping and would I get a subscription unless I canceled. Shortly after I received product I call ************** and cancelled the subscription. I did that months ago. I am now getting calls from a boiler room, I can hear a lot of voices in the background, saying they want money for my subscription. I did not receive any more product after the initial shipment, I called and cancelled ay other orders. Now I am being hounded to pay for my subscription. Please contact that company and have them stop harassing me about a subscription I cancelled in a timely fashion.

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted an organization on March 5, 2024, to order product OzemPill. This entity was ********* Products at ************. I immediately realized I made a mistake and requested that my order be cancelled and to close my account so that no further refills would be sent. I was assured that *** order had been and was confirmation #*******. Aqua ************ was company number one. They took a payment of $139.83 to include shipping and handling and sent the product anyway. There was no return address provided. I should have sent the package back to return to sender but I did not. I bit the bullet so to speak thinking that this was all over. I was contacted again on April 5, 2024 from yet another entity called The Gardener Oasis Online to say that my account was not cancelled, they had no idea who ********* Products was, and since I had not cancelled my account they were sending another automatic shipment. They insisted that if I make a one time payment of $149.97 they would close my account and that would be the end of it. I made the payment. Then Gardener Oasis Online then stated they wanted over $500 of close my account and would continue to send products automatically. I researched the name of the company on the bottle which led me to Compound Solutions. I forwarded an email to their address at ****************************** outlining the above situation on Friday, April5, 2024, with no response. I contacted ************** to explain what was going on. They said they had never heard of either of the entities and referred me to back to customer service. I requested an email address to send a cancellation request in writing. **************** gave me an email address of ********************* The email came back undeliverable. I contacted customer service again on April 5, 2024. They indicated that my order had been closed that there would be no further deliveries. I was provided cancellation number *****. I am still working on this.

Compound Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.