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Business Profile

Health Club

24 Hour Fitness USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for 24 Hour Fitness USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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24 Hour Fitness USA Inc has 359 locations, listed below.

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    Customer Complaints Summary

    • 899 total complaints in the last 3 years.
    • 411 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of 2022, I went to the facility about taking a few personal training sessions to become more familiar with the equipment plus learn proper training techniques. I met with the manager *****. I told him my interest and that I was retired with Silver Sneakers through my healthcare. I only wanted just a few sessions. ***** told me that I could get a much better deal if I would sign up for a group of 10 lessons. Although I didn't need that many I agreed to take the package of ten sessions only.Once we settled on that he said that I could start at any time. I found out that he assigned me to ******************** who was to be my trainer. I was very happy with her. As we were nearing the end of the package deal I received an inquiry about my satisfaction with the training. I gave my trainer the highest marks. Shortly after I found out that they had enrolled me in some sort of revolving monthly payment of $560. per month which I never agreed to, could not afford, and told her that I need or want them. I communicated this to my trainer and she took it to the manager. She came back and said the management would reimburse me for the second set of training but since I had already overlapped the set of lessons I could continue to train with her and they would also refund my funds. I thank them for the good customer service. My membership for both my wife and myself goes back to the early ****s as valued customers. I asked my trainer when the additional sessions would be expired because I would be on my own after that. She went to management again and told them I had requested no continuation of service. She looked up my account and found out they were charging me $560 per month for some sort of life package that I never requested. I told her again that the only reason I continued any training was that they offered it to me on them. Now they are denying everything and finally agreed to cancel the contract after taking 6 months out of my account. FRAUD!!!

      Business Response

      Date: 04/28/2023

      Hello *********************************,

      We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.
      Our records indicate that a 24 Hour Fitness representative has contacted you by phone and email in follow up to the comments you provided to the Better Business Bureau, and they have addressed your concern and will continue to address the issue.  
      We thank you for being a valued member and wish you continued success with your health and fitness goals.
      Yours in Fitness,
      24 Hour Fitness Corporate Office

       

    • Initial Complaint

      Date:04/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son and I signed up for a pass to try 24 Hour Fitness *********, ** branch, and we were under the impression that we could visit the gym three times before signing up (Guest ID **********. However, the pass was only valid for three calendar days, which did not give us enough time to make use of it because I had to work on all three days following registration. When I requested new passes, our request was denied, but they were more than eager to sign us up for a membership.We intended to purchase the $9.99 membership, but we were informed that we would need to pay $118.98 upfront (initiation fee - $99.00, first month fee - $9.99, and last month fee - $9.99). They couldn't explain what the initiation fee was for considering that we were already in the system when we registered for the passes. Additionally, we were unclear as to why we had to pay the last month's fee in advance. However, if we opted for the $29.99 per-person membership, the initiation fee would be reduced to $1.00, and the last month's fee would be waived. Notably, the $29.99 membership does not include any guest passes.Moreover, while other gyms charge an annual fee of $25, 24 Hour Fitness ***************** charges a whopping $49.99. The gym is using deceptive tactics to attract customers and gather their information. Like other gyms, they expect people to sign up and never show up, so they can continue charging them monthly fees.In conclusion, I am filing a BBB complaint against 24 Hour Fitness *********, ** branch due to their misleading practices, unclear fees, and unfair treatment of customers.

      Business Response

      Date: 04/27/2023

      Hello *****************************,

      We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.
      Our records indicate that a 24 Hour Fitness representative has contacted you by email we were not able to call due to the phone being disconnected, in follow up to the comments you provided to the Better Business Bureau, and they have addressed your concern.  
      We thank you for being a valued member and wish you continued success with your health and fitness goals.

      Yours in Fitness,
      24 Hour Fitness Corporate Office

      Customer Answer

      Date: 04/29/2023

      I sent the business the information requested via email.

      Business Response

      Date: 05/01/2023

      Hello *****************************,

      We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.
      Our records indicate that a 24 Hour Fitness representative has contacted you by email in follow up to the comments you provided to the Better Business Bureau.

      The following email was sent on 04/31/2023- We reached out to you by phone to get additional identifying information to research the membership.  The phone number ************** dialed as a disconnected number.  There was no mention of your sons name, we werent able to look up his membership by name.  We searched the database for you name, number, and email address finding no memberships.  

      Please reply to this email with a membership number.  The membership information was emailed when you signed up for the membership.  Please include the name and birthday of your son to enable ** to find his membership. 

      Yours in Fitness,
      24 Hour Fitness Corporate Office

       

      Customer Answer

      Date: 05/04/2023

      I have responded to the email back the following day, April 28th. 

      Business Response

      Date: 06/15/2023

      Hello, 

      The member is satisfied with the resolution.  The member emailed us:  Thank you for everything and Ill be more than happy to close it but I that option is not available to me as of now. I think you have to do something at your end and then they notify me.

      We are asking that the complaint is closed.  

      Thank you, 

      Yours in Fitness,
      24 Hour Fitness Corporate Office

      Customer Answer

      Date: 06/15/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  This complaint has been resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4-19-23 approximately 4 am in jacuzzi I was assaulted / punched in face by a strange crazy black man for no reason, I made a complaint to front desk asked them to call police but they did not . I left 24 hour fitness and filed criminal complaint with lbpd, 24 hour fitness tried to cover it up by not calling police after I was assaulted. The police said they never got a call . Bottomline this is not a safe place and the staff are incompetent .

      Business Response

      Date: 04/24/2023

      Dear *******************,


      24 Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience that occurred to detract from our level of service or our facilities.
      Our records indicate that the General Manager of your local club has contacted you by phone and email in follow up to the comments you provided to the Better Business Bureau,and they have addressed your concern.  
      We thank you for being a valued member and wish you continued success with your health and fitness goals.

      Yours in Fitness,
      24 Hour Fitness Corporate Office

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there,I need to escalate a very important issue regarding the location in ******* off of *******.Keep in mind this is a constant issue that happens frequently at least once a week.The gym NEVER opens on time. This morning me along with about 10 other people waited and waited till we couldnt wait no more (30 minutes ) from 5-5:30 am for someone to open the gym. Mind you , this happen all the time and this is NOT right! We pay an EXTREMELY high membership fee for what???!!!! Please do something about this. *** been told that many of the members have already reached out before and nothing has been done.This gym is really shit! From half of the treadmills not working to now this . Do you honestly think its right that this issue is not addressed? You are taking our money ! We expect to work out at specific times and leave at a specific time so that OUR responsible ***** get to work ON TIME! Because we care about our jobs!

      Business Response

      Date: 04/24/2023

      Dear *****************************************,
      24 Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience that occurred to detract from our level of service or our facilities.
      Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Better Business Bureau,and they have addressed your concern.  
      We thank you for being a valued member and wish you continued success with your health and fitness goals.

      Yours in Fitness,
      24 Hour Fitness Corporate Office

       

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON MARCH 18, 2023 I PAID $382.00 FOR A MONTH MEMBERSHIP FOR MY SON AND I AT 24 HOUR FITNESS LOCATED AT ***********************************************************. AT NO TIME DID I AGREE FOR AUTOMATIC PAYMENTS. ON APRIL 1,2023 MY BANK ACCOUNT HAD 2 WITHDRAWALS IN THE AMOUNT OF $49.99 FROM 24 HOUR FITNESS. ON APRIL 17, 2023 MY BANK ACCOUNT HAD 2 WITHDRAWALS IN THE AMOUNT OF $30.00 FROM 24 HOUR FITNESS. TODAY APRIL 18, 2023 I CALLED THEM AND TOLD THEM THEY HAD NO AUTHORIZATION TO GO INTO MY BANK ACCOUNT AND CHARGE ME ANY FEES AND THAT THEY NEED TO PUT THAT MONEY BACK. I ASKED WHY DID THEY DO THAT, AND *** THE MANAGER SAID ONE FEE WAS FOR A YEARLY FEE AND THE OTHER WAS FOR A MONTLY FEE. I TOLD HIM HE HAS NO RIGHT TO GO INTO MY BANK AND TAKE OUT MONEY WHAT SO EVER. HE SAID HE WOULD SEND ME A EMAIL TO CANCEL MY MEMBERSHIP. I SAID KEEP MY SONS MEMBERSHIP OPEN BECAUSE HE ENJOYED GOING BUT TO STAY OUT OF MY BANK ACCOUNT. THE MANAGER SAID, WELL THEN YOU BETTER MAKE SURE HE PAYS BEFORE THE 17TH. I SAID NO STAY OUT OF MY BANK ACCOUNT. HE SAID IT AGAIN THEN YOU BETTER MAKE SURE HE PAYS BEFORE THE 17TH. I TOOK THAT AS A THREAT. WHO IN THE **** DOES HE THINK HE IS. LIKE I SAID STAY OUT OF MY BANK AND PUT THAT MONEY BACK BECAUSE I AM CANCELING HIS MEMBERSHIP TOO. AT THIS TIME IT WAS AROUND LUNCH TIME. I HAD TO GO BACK TO WORK. WELL AS SOON AS I GOT OFF WORK I CHECKED MY BANK ACCOUNT TO MAKE SURE HE PUT THAT MONEY BACK AND HE DID NOT. SO I DROVE TO THE FACILITY AND ASKED TO SPEAK TO THE MANAGER. A GIRL NAMED **** LOOKED UP MY ACCOUNT AND WAS ARGUING WITH ME THAT THERE WAS NOTHING SHE COULD DO BECAUSE I AGREED TO THE AUTOMATIC PAYMENT. AT NO TIME DID I EVER AGREE TO THAT. I ASKED HER FOR THE CORPORATE PHONE NUMBER AND SHE SAID TO LOOK FOR IT ONLINE. I WAS ABSOLUTELY LIVID. NOT ONLY DID I FEEL LIKE I GOT ROBBED, BUT THEY HAD NO RESPECT AND ACTED RUDE TO ME AND WAS LAUGHING AT ME. THAT PLACE IS A SCAM AND I WANT THE ENTIRE AMOUNT OF MONEY PUT BACK IN MY ACCOUNT. TOTAL OF $541.98.

      Business Response

      Date: 04/19/2023

      Hello **************;******, 

      We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.
      Our records indicate that a 24 Hour Fitness representative has contacted you by email in follow up to the comments you provided to the Better Business Bureau, and they have addressed your concern.  
      We wish you continued success with your health and fitness goals.


      Yours in Fitness,
      24 Hour Fitness Corporate Office

    • Initial Complaint

      Date:04/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 06 2022 last renewal for membership of $24.19 membership was CANCELLED same month so there would be no further charges.Called business location to cancel membership AND in-person cancellation due to no email received for a cancelled membership had my significant other go in-person to ************ during his gym time employee at front desk stated the membership was CANCELLED.Membership was FROZEN for 6 months instead of being cancelled like asked.March 13 2023 charged $64.27 April 12 2023 charged $39.99 April 14 2023 Called Santa **** 24hr Fitness location (where I currently reside for school) for confirmation if an account was open or cancelled under my name information given was that it was FROZEN and reopened after 6 month period membership was cancelled after phone call redirected to call ************ location.Assuming I was speaking with a manager due to an older mans voice on the line did not state name and had rude tone from start of call to end of call.I stated that I had called back in September 2022 and had my significant other go in-person to confirm cancellation (I worked full-time 2022).Manager begins giving me ****** on a frozen and cancelled account and argued of a policy that customers cannot call location to cancel their memberships and must come in-person there has never been a problem with freezing/canceling memberships over the phone with employees.Blamed me for not canceling membership properly.Unprofessional tone of voice, poor choice of words, and did not let me speak my side did not offer any type of help, suggestions for next steps, or an apology on behalf of his employees mistake.No documents to upload due to not receiving any emails from 24 Hour Fitness confirming a cancellation.I am requesting a refund of $104.26

      Business Response

      Date: 04/18/2023

      Hello *********************,

      We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.
      Our records indicate that a 24 Hour Fitness representative has contacted you by email in follow up to the comments you provided to the Better Business Bureau, and they have addressed your concern.  
      We thank you for being a valued member and wish you continued success with your health and fitness goals.
      Yours in Fitness,
      24 Hour Fitness Corporate Office

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit card was charged $54.11 on 4/7/2023 as an annual fee without notifying me that my account will be renewed. I canceled my membership on 4/6 or 4/7 2023 and 24 Hour Fitness claiming that this payment is non-refundable since it's an annual fee. It's not fair to pay an annual fee for a year ahead while I'm cancelling my membership. I attempted to contact 24 Hour Fitness and they denied to refund the annual fee. I would appreciate if you help me resolving this case. Here is their response: Thank you for your email. We appreciate your business and are sorry to hear that you have requested to cancel your agreement. Our records indicate that your membership was cancelled as requested, effective 05/10/2023, and the last monthly dues debit was taken on 03/10/2023 in the amount of $10.81. We are unable to honor your refund request as the payment for $54.11 was for your annual fee and this payment is non refundable we must apologize for the inconvenience the charges may have caused.Please reference the cancel confirmation sent to your email address on file at the time of cancellation for other important information regarding the details of your cancellation, including your date of last access to the club.We are sorry to lose you as a member and wish you success in your future fitness goals.

      Business Response

      Date: 04/14/2023

      Hello *****************;

      We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.
      Our records indicate that a 24 Hour Fitness representative has contacted you by email in follow up to the comments you provided to the Better Business Bureau, and they have addressed your concern.  
      We thank you for being a valued member and wish you continued success with your health and fitness goals.

      Yours in Fitness,
      24 Hour Fitness Corporate Office

      Customer Answer

      Date: 04/18/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a membership with 24 Hour Fitness, it will auto renew yearly unless I cancel. I have tried to cancel through the 24 Hour Fitness app and website. They will not allow me to cancel by leaving me hanging. When I go to the cancellation page I am left with a spinning icon to say its loading but it never loads, no matter how long you wait. Ive tried numerous times and I believe its a scam to prevent me from canceling my account. I want my membership cancelled and these scammers should not be able to legally operate this way. They know exactly what they are doing.

      Business Response

      Date: 04/14/2023

      Hello **********;

      We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.
      Our records indicate that a 24 Hour Fitness representative has contacted you by email in follow up to the comments you provided to the Better Business Bureau, and they have addressed your concern.  
      We thank you for being a valued member and wish you continued success with your health and fitness goals.
      Yours in Fitness,
      24 Hour Fitness Corporate Office

    • Initial Complaint

      Date:04/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I"ve been a member of 24 Hour Fitness for nearly 17 years! During the pandemic, 24Hr, to their credit, set up a period of time where people could "freeze" their memberships since no one could attend or use the gyms as the pandemic progressed. So I froze my membership, then I resumed attending, for a month or two in late 2022, but I NEVER unfroze my acct. My account remained frozen. Moreover, I confirmed with an internal 24Hr worker the last time I attended in late 2022 whether I could pay my next invoice when I finally unfroze my acct? The customer associate confirmed that I could, and that my acct continued to be frozen. However, earlier this week, when I logged into my 24Hr. membership application on my cell phone, I saw that I was NOT able to pay my invoice of $94.00. I could see the bill, but there was no way to pay it. I'm seeking a re-establishment of my membership to my original terms, and that it be unfrozen. If it was unfrozen before this event, it was done so without my approval. Thus, I'm seeking a reinstatement of my membership's original terms. I was and am a profitable and LOYAL member for 24 Hour Fitness and simply seek that they please correct this erroneously canceled membership. Moreover, I was never notified about the possible cancellation, nor did I check because I was confident that my acct was still frozen.

      Business Response

      Date: 04/14/2023

      Hello *****************************,

      We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.
      Our records indicate that a 24 Hour Fitness representative has contacted you by email in follow up to the comments you provided to the Better Business Bureau, and they have addressed your concern.  
      We thank you for being a valued member and wish you continued success with your health and fitness goals.
      Yours in Fitness,
      24 Hour Fitness Corporate Office

      Customer Answer

      Date: 04/19/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I spoke to *******************************, here in *********, ** and he was the consummate PROFESSIONAL, and quickly resolved my matter as a brain-hiccup.

      I thank 24 Hr. Fitness for their professionalism for resolving this so fast, and I thank the BBB for their moderation and FOREVER CUSTOMER SENSITIVE processes.

      Thank you ALL!

      Regards,

      H *******************************

       


    • Initial Complaint

      Date:04/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the advice of a representative at the club in **************** after my son signed me up under hos membership I agreed to purchase the package of ****** of one on one sessions to become more acquainted with machines for use at the facility. The representative insisted that the trainer I would be matched with would reach out in 2 to 3 days before the first session to introduce themselves. This did not happen. Yet, I had already arranged with my job to come in late that morning for work to make the session since the only other times that would work would be toward the latter evening and would presumably be awkward because of the amount of people present at that time. Nonetheless less than an hour before my scheduled workout I receive a text that the trainer could not accommodate me and was given the appointment last minute.I asked for a refund or thus amount to be credited toward my monthly dues. The manager ******** said this was not possible. She said emergencies happen. This is understandable. Yet, I went without pay for the time I was coming in late and could not be put back on ge schedule at the designated time. Moreover the trainer texted one scenario of being given me to his schedule late, while ******** gave me a different scenario.Someone else should have been designated to cover that emergency if it was one.All I was offered was 1 month credit to my monthly dues that does not amount to the money I would have made for being late, adjusting my schedule, and being inconvenienced. Customers should be accommodated and not forced to be bound to pay for a service they choose not to utilize. It is fraudulent to force a patron to pay for what they choose not to utilize. This is an unconscionable act and needs to be remedied with a refund and thoughts of how to proceed going forward with other patrons.

      Business Response

      Date: 04/14/2023

      Hello ***************************,

      We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.
      Our records indicate that a 24 Hour Fitness representative has contacted by email  in follow up to the comments you provided to the Better Business Bureau, and they have addressed your concern.  
      We thank you for being a valued member and wish you continued success with your health and fitness goals.

      Yours in Fitness,
      24 Hour Fitness Corporate Office

    24 Hour Fitness USA Inc is NOT a BBB Accredited Business.

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