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Business Profile

Information Technology Services

AutoClaims Direct Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/24/2024 05/24/2024-05/24/2025 ********** ********** Amount : $249.86 Hi The Policy has been paid In Full for The Year and At The end, Time For Renewal I switched Companies due to lack of customer service and Pricing. ********************** Continues To Push and Harrass For paymen when I Didn't Renew With Them. i Do Have updated and ***************** with another Company, prior To The Policy being renewed! why Would I Owe.....:PRICE GOUGING" Direct Stated They needed or **************************** Information Which was One None of Their Business and other He has ************ with My Policy, He Has His Own Therfore, The Bullying Needs To Stop and Decease! as Of Today's Date I Dispute The Charges That At Hand, My policy Had Been paid In full During The Period and ************************ with Direct!

    Business Response

    Date: 06/21/2025

    Hi.  Wrong business. We are not an insurance company. We are a tech company based in **************** ca.  This complaint is for another company.  Please redirect your complaint against the right company.  Again we have nothing to do with are in no way part of this complaint.  Thanks.

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was notified that my auto insurance was canceled. When I contacted them to find out why they stated it was because I had to show proof of my new address ( I had moved to the next town over). They said I needed to provide something that had my name and address on it. I provided them with 5 different documents that showed my name and current address, but they refused to accept any of them. I then tried to call again today to start a new policy and was told they will not give me a policy, that I would have to wait 3 years because I violated their policy by not submitting proof of address although I submitted 5 documents proving my address then he hung up on me.

    Business Response

    Date: 05/20/2025

    This complaint is for a completely different company. We are a technology company based in *******************.  This appears to be regarding an insurance policy. We are not an insurance company.  Please refile with the correct company. Thanks

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was way over charged on car insurance when I canceled was promised an amount. They proceeded to reactivate my policy the next day with out my permission. Now they say they didnt and basically did it so I wouldnt get any money back. Was first told 300 something refund now it 50 bucks.

    Business Response

    Date: 04/29/2025

    We are not an insurance company. You put a complaint against the wrong company. We are a tech company out of *********. This is incorrect complaint. 

    Customer Answer

    Date: 04/29/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. But I still want to file complaint with DirectAuto insurance company. Since this was wrong business I could find anything else on your site.

    Regards,

    ***** *****

     

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We filed a claim with Direct Auto since their insured hit my vehicle on Dec. 6 and left the scene, but I got his insurance information.We even have a police report, but Direct Auto doesn't accept liability until they speak with their insurance, and it's been more than 30 days.

    Business Response

    Date: 03/31/2025

    We are not Direct *************** This complaint is about the wrong company. We are a technology company in ********* area.  This complaint is to the wrong firm. Thanks. Please refer your claim to the correct organization. 

    Customer Answer

    Date: 04/01/2025

    Can you forward it to the right Direct ************** claims?

    Business Response

    Date: 04/01/2025

    If you ******. Direct ************** they have a website but we don't know who they are and have no affiliation or knowledge about them at all. 

    Business Response

    Date: 04/12/2025

    You filed a complaint against the wrong company. We are AutoClaims Direct out of ********* area. We are not related no have any dealings with Direct Auto.  This complaint is in error and not related to our business. 

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was wrecked on December 28, 2024. At first we kept getting the run around and felt like we were being ghosted by the adjuster. Finally she sent an email on January 3, 2025 stating that she had already assigned our car to *********** on Tuesday of last week that we should be expecting a call from him soon! We havent heard from him to schedule an appointment for him to come look at our car. I spend money each month to be covered by the insurance company in case of an accident and to comply to our state laws. If I pay for a service then the company should respond in a timely manner and ensure me that Im going to be taken care of!!!. With this company I did not receive that service from them! I would not recommend anyone to get insurance from this company because they will not get back to you about your claim.

    Business Response

    Date: 01/06/2025

    This appears to be filed in error. Our manager will be calling the vehicle owner tomorrow to go over. This appears to be filed in error regarding our company. 

    Customer Answer

    Date: 01/09/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ?????????? ????????????????

     

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to a reputable dealership to be repaired. Based on the incorrect estimate provided by this company the insurance company paid me less than what the repairs cost. Both the body shop and I have communicated with the company and have received no contact from them.

    Business Response

    Date: 12/12/2024

    We have called a spoken with vehicle owner and explained process. We believe this has been resolved. 

    Customer Answer

    Date: 12/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********* *******

     

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been insured with them through third party my car was hit and ran in front of where I live I have liability and uninsured motorist. The company told my my insurance dont cover hit and runs which it does and wasnt going to pay me out. They Representative of **** was very rude to me hung up on me and wouldnt connect me with a manager. I also have recorded conversations of how they speak to their customers and how they tell customers anything to not pay them out.

    Business Response

    Date: 09/06/2024

    This complaint is for the incorrect company. AutoClaims Direct is a technology/services firm. This complaint is about an insurance company. We do not insure, or write policies. This review is in error and not related to us whatsoever. 

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/12/24 I was at fault for a accident my insurance company told me I have coverage for the accident then all of a sudden it a coverage issue when I had no problem paying then for coverage they shouldnt have no problem covering me I was at fault and thats what I pay them for

    Business Response

    Date: 08/22/2024

    This complaint is not for the correct company. We are a technology and services company in ********* area. This appears to be for an insurance company. AutoClaims Direct is not an insurance company. 

AutoClaims Direct Inc is NOT a BBB Accredited Business.

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