Reviews

This profile includes reviews for ViaSat Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ViaSat Inc has 30 locations, listed below.

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  ViaSat Inc

  6155 El Camino Real Carlsbad, CA 92009-1602

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  ViaSat Inc

  2001 Gateway Pl Ste 400W San Jose, CA 95110-1013

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  ViaSat, Inc.

  349 Inverness Dr S Englewood, CO 80112-5882

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  ViaSat Inc.

  4211 W Boy Scout Blvd Ste 550 Tampa, FL 33607-5928

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  ViaSat Inc

  410 Commercial Blvd Broussard, LA 70518-3630

Review Details

• Review fromStoney C

  Date: 07/01/2025

  1 star
  Absolutely terrible service. The salesman will promise you that their internet will run anything you want, IE stream movies and play video games online. I couldnt even watch a movie without it buffering constantly. Call after call and the customer service *** always promised they were making upgrades . Finally cancelled after paying over $200 a month for a service that never worked as promised. Then they hit me with a cancellation fee. After the first week of your unlimited plan it will throttle back to the point you are unable to even watch a movie online. Save your money and a lot of stress. Viasat is a terrible product!

• Review fromTodd L

  Date: 06/22/2025

  1 star
  Save your money and time!!Worst satellite company anybody should have to put up with. When wanting to watch movies very slow speed and sometimes wont even work properly because the system is *************** customer service and they just run around in a circle and dont do anything but they want to sell you more and you get the same crappy results

• Review fromJohn Y

  Date: 05/18/2025

  1 star
  There service tech was not equipped to do the proper install and then said they will move the equipment if needed for free then when I attempted to get it moved they wanted to charge and when I was told a supervisor would contact me within three business days I didn't so I went to cancel they want to continue to charge me for another billing cycle. I had to get real clear with a supervisor who was not so clear and friendly with me and they installed all the equipment but if I'm unable to remove equipment for return that's a fee also

• Review fromJennifer C

  Date: 04/29/2025

  1 star
  Just know your right this is illegal, consumers rights, this is called deceptive cancellation I looked up the laws, you need to make a federal report this is very much illegal, I have a recording of being on the phone for over an hours with refusal and lies I was told I get three months free and its only been two days and I am being billed for ****** of service I have not used

• Review fromHolly H

  Date: 04/08/2025

  1 star
  Will not refund money if you cancel with them in the middle of billing cycle and will not disconnect during the middle of the billing cycle!

• Review fromKelly P

  Date: 03/25/2025

  1 star
  Viasat satellite service is not quality. The service constantly buffers when trying to watch tv or use the internet. I got another service hooked up on March 24th. I called to cancel Viasat on March 25th. I was told that I have to pay the bill of $157 for the upcoming cycle which would be from March 24th through April 23rd. They would not disconnect my service until the next billing cycle even though I am not using it and have had another provider installed. This is very bad business practice for a company who states no contracts. It sounds very close to a contract to me. I would NOT recommend this company to anyone needing internet service.

• Review fromMark B

  Date: 03/09/2025

  1 star
  I Was lied to about their services meeting my requirements for services. If they told me it wouldn't I would not have started service to begin with. They charged a 50$fee to set up service and assured it was refundable if the service was cancelled. Called to cancel the next day because service was not what we needed speed wise for work. They did not cancel service when I requested and are trying to charge a weeks worth of service for a day of actual use . They also stated that instillation was free. Then said $75 was needed for a pole because they could not connect to the roof. Shady and deceitful business practices. Buyer Beware.

• Review fromSusan L

  Date: 03/06/2025

  1 star
  Avoid this provider like the plague.
  a) Their services work poorly in bad weather (snow, rain, wind) in spite of assurances to the contrary
  b) They subcontract the physical work to substandard contractors. The phone customer support is terrible, and that is if you can understand what they are saying in the first place.
  c) They bullied, yes bullied, our church administrator into additional services and costs to 'assure better service". Nope.
  d) They pulled a bait and switch. We started at $70 something per month, our ending costs were $226 a month.
  e) They unilaterally changed our services to something more expensive based on our usage (which they were throttling by the way to justify the change) and would not let us change it back
  f) We switched internet providers and there was no way to end the Viasat service on-line or cancel our subscription. When we called, on the first day of the billing cycle, they insisted on billing us for the entire month. Said it was in the contract. Well, they voided that contract multiple times as noted above.
  g) They sent me personally, not the "business", ie a church, to collections. Even after we "won" the biling dispute, the bank sided with us, and showed clearly they, not we, were in violation of contract. As a church, we do not have the resources to fight a colllections law firm and had to pay.
  h) When the bank agreed with us and reversed the charges (oh, no way to delete you credit card on the Viasat site) they billed us again under another name.
  I am glad this nightmare is finally over.

• Review fromMelinda R

  Date: 03/04/2025

  1 star
  Being with this company for 4+ years as we live in a rural area, we paid ****** a month for the best package and even upon renewal a simple ******* movie would NOT play. When contacting customer support theyre only worried about the bill being paid but not the issue. When calling to mention starlink and how much more affordable it is, I was offered a slight savings but not before I paid the bill which I had an issue with, bc why pay for what youre not getting? Highly discourage this company unless you have no options but startlink has been a game changer in comparison, my personal experience.

• Review fromLyn T

  Date: 03/04/2025

  1 star
  I canceled my service in November of 2024. It is now March 2025 and they want to charge me $150 for missing equipment. I have my tracking information and the package was signed at their warehouse. The weigh of the package obviously shows the item they say is missing was in the box. They are not helpful. I was told they will investigate and I have to keep calling back meanwhile they are dragging it out in hopes they can get my money out of my bank account. I think it is a scam against people 55 and over. They probably figured I didnt keep my paperwork. But guess what I did