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Business Profile

Lock Manufacturers

Mighty Mule

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lock Manufacturers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a duel mighty mule gate open installed on our gate to our drive way. In June of this year one of the arms had gone bad in and had to be replaced. these were professionally installed and could not find the receipt for them. We replaced the arm that had gone bad and now that same gate arm has gone bad again. it is making grinding sounds and will not open. I have been trying since September 12 to get through to technical support or any support to get this issue resolved. But after spending 2 hours on hold on the 12th, a total of 6 hours on hold over the course of the day on the 13th and so far have been on hold for 1.5 hours on told today the 16th. This arm is less then 4 month old and should still be under warranty if I can just get somebody to answer the phone.

Mighty Mule is NOT a BBB Accredited Business.

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