Complaints

This profile includes complaints for Breg's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Breg

  2885 Loker Ave E Carlsbad, CA 92010-6626

  
• 

  BREG

  PO Box 660535 Dallas, TX 75266-0535

• 

  Breg

  6300 Jefferson St NE Ste 101 Albuquerque, NM 87109-3483

• 

  Breg inc.

  PO Box 3475 Toledo, OH 43607-0475

• 

  Breg

  PO Box 95080 Albuquerque, NM 87199-5080

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30, 2025 I went to the **************************** in ******* **********. I had an injury on my wrist that needed to be looked at. They took x-rays and could not find anything wrong, they recommended that I get a wrist brace for my wrist. I received a text April 21 from a company called BREG stating that I had a bill and that I owed them money, I thought that they were a scam so I never responded to the initial text. I received another text two days later at which time I did look up the company and contact them via telephone. They told me that I had a balance that was due, in the amount of $****** for the wrist brace. I thought that was extremely high in price and I asked them did they submit it to my insurance company. They said yes they did but it was denied. I contacted my insurance company. They stated that no one had submitted anything for this claim. So my insurance company contacted BREG. I was informed by my insurance company that they were not covering the charge because I had not reached my deductible. So I sent a check in the amount of $****** to pay the balance. I received a new statement with a new account number from ******************** in the amount of $234.34. I again contacted my insurance company and they informed me that they had been billed by BREG for $315. My insurance company processed the claim and then reduced it by $80.66, leaving the balance at $234.34. I asked my insurance company how they could raise the price from $****** up to $315. My insurance company said I had to contact BREG. I contacted BREG on June 9th and the agent told me that she could not answer my question but she forwarded it to her supervisor. I did not receive a call back from anyone so I have contacted them again today on June 11, the supervisor told me that there is nothing they can do and that I still owe the difference between the ****** and the current balance.

  

  Business Response

  Date: 06/13/2025

  Thank you for reaching out to us. I had the specialist in your insurance look into your claim and they uncovered an internal discrepancy that resulted in you receiving the increased bill. This was a posting mistake on our end and has been corrected. You no longer have an open balance. Due to timing, you may still receive an additional text or statement, please disregard. Should you have any further concerns or questions please feel free to reach out to us directly at ********************************************** Thank you and I have you have a great day! 

  Customer Answer

  Date: 06/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a boot for a fractured foot from Fast Pace in ********, **, on March 25, 2025.I discovered I could not use the boot because I could not walk in it in my orthopedic doctor's office on the same date.I received a bill for $46.40 from Breg. *** on May 17, 2025, after the 30-day return period to return the boot.I called Breg, and they refused to allow me to return this unused boot because it was past the 30-day return period.**** claimed I received a statement from Fast Pace where I agreed to comply with the terms and conditions to return the boot. I did not receive any document concerning returning the boot when I left the Fast Pace clinic.The company claims I signed this document, but I only left with X-rays to give to my orthopedic.I thought that my Humana health care provided paid for the boot. I did not know I could have returned to the **************** because I was not informed about the return policy.I called **** to ask for a return shipping label to return this unused boot.I want to return this unused boot to clear the $46.40 charges.

  

  Business Response

  Date: 05/13/2025

  The balance owed on this account is due to co-insurance. We are unable to allow for a return as it is outside of the return window. The paperwork you signed (on an iPad or tablet while you were in the clinic) does verify you are accepting financial responsibility as well as you are agreeing to the return policy. I apologize if you did not understand the paperwork when you signed it. We are unable to adjust the balance due to the contractual obligation to your payer for us to collect any deductible or co-insurance balances. Please refer to your EOB or contact your payer with any questions you have in this regard. If the balance is too much for you to pay all at once, please contact our billing department to set up a payment plan that is affordable for you. Thank you for reaching out and have a great day. 

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breg billed my insurance $425 for a walking boot and insurance didn't pay anything, so they billed me $214 instead. The customer service agent I spoke with said the price of this item is actually $87.30, but bill it as $425 because the insurance usually pays a percentage of that, so to get the most money for this item, they intentionally bill at 4x to 5x the actual price. This boot sells for between $45-$58 online, but Breg insists on charging me $214.

  

  Business Response

  Date: 05/08/2025

  Thank you for reaching out to us regarding  your account.

  Your account has been reviewed. Your insurance has been billed, and your insurance has applied the amount due to your deductible. Your insurer requests we bill you for the item(s) that you received for the deductible amount. For any further questions, please refer to the *** provided to you by your insurance company or contact them directly. As to the price the representative told you the product billed for, I don't know where they got that information and I will be having an internal review completed to this issue, as the amount they told you was not correct. 
  
  Insurance plans expect the best possible outcome for their patients, so insurance pricing is inclusive of the service aspect the insurance requires of their contracted supplier. Purchasing a product in a retail store or online puts the **** on the customer to determine whether the product fits properly, is used correctly or is appropriate for the injury or condition that the product is intended to treat.
  

  Please let us know if you have any further issues or questions. Thanks! 

  Customer Answer

  Date: 05/11/2025

  Billing my insurance $425 for a product that sells online (same manufacturer, same model) for less than $200 is fraud. Your employee tells me on a recorded call that the item costs $87.30. You can try to cover that up all day long, but he didnt just make that number up! Ill pay $87.30 for that device, but Im not taking part in your insurance fraud. 

  

  Business Response

  Date: 05/12/2025

  I apologize you feel it is fraud, but as we stated prior the pricing is based off your insurance allowable and the amount owed by you is due to your deductible. We are unable to adjust deductible pricing. If you fail to pay the amount owed, you will be referred to collections. We are happy to assist you with setting up a payment plan, but the amount on your invoice will be the total that is due. 

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/25 I broke my leg and received a BREG leg brace from urgent care for ******. Initially, my health insurance refused to pay for this brace. After appeals to the insurance company, my insurance decided to pay and I received a letter to this effect on 2/28/25. However, while this was evolving, BREG was sending me letters telling me that I would be in arrears unless this bill was paid. So, I sent a personal check to BREG to cover the cost of the brace on 1/28/25 which BREG cashed on 2/6/25. I then called BREG on 3/18/25, telling them that my insurance would be covering the cost. ***, at BREG, told me they had received my payment, but nothing from my insurance, but would refund me my check on receipt of insurance payment. Nothing happened. On 4/16/25 I called BREG again and talked with ****. Same thing. They had cashed my payment, but had no reimbursement from my insurance yet. She said she would email the "internal department at BREG" and mark it "urgent", but she had no idea if I would be contacted or what "urgent" actually meant to BREG. She had no idea what would happen next. She did tell me that she saw that *** had sent an email to BREG's claims department on 3/18/25, but could not see any response back to ***. I then called my insurance and was told BREG cashed a check from them for my brace on 3/7/25. My insurance *** called BREG on my behalf and said she would file a complaint with provider services unless I was paid. She talked to ****. He told her he would need to send this information to "a superior at the review team". This is terribly poor customer service. I am requesting ONCE AGAIN to be reimbursed for my personal check. NO ONE from BREG has CONTACTED me. The people on the phone calls seem to have no power to make any decisions. It is always "send to someone else". Poor, Poor Customer Service. Holding onto my money- very creepy and a poor reflection for such a large company.

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out to us. I apologize that no one has gotten back to you. Can you provide me the account number from your invoice or the patient's full name and date of birth so I can look into the issue and see what is going on and how we can get this resolved? Thank you!

  Customer Answer

  Date: 04/24/2025

  This complaint has not been resolved!  I did not receive the email from the company- perhaps it went to my spam folder. 

  
  

  I do see where the company, BREG, is seeking my name, DOB and invoice #.  This information is below. Please do not cancel my complaint type before I am reimbursed.   Could you please forward this information to BREG on my BBB complaint number as listed above? 

  Thank you, 

  *** ****

  09/24/1956

  BREG account number *******

  

  Business Response

  Date: 04/25/2025

  Thank you for reaching out to us. I apologize for the frustration this has caused you. We are launching an internal investigation to determine why you had to reach out so many times to get this resolved. I do see that both your personal payment and the payment made by the insurance have been posted to your account, and there is a refund of $145 owed to you. I have reached out to the refunds team to ask they expedite this refund. Since the initial payment was collected via check it will be refunded that way as well. If you will provide me your email address I can email you as soon as I know the refund has been processed. Thank you and again we apologize for the experience you have had with Breg. 

  Customer Answer

  Date: 04/25/2025

  Per BREG request, my email address is 

  **************************

  I will consider this case with the BBB closed when I receive confirmation that my check has been mailed. 

  Thank you, 

  *** ****

  DOB **********

  *************************

   *****************************

  Phone ************

   

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9th, 2025, I was provided a "TOK the knuckle RT" brace product for use for a broken finger at urgent care. This ended up not being useful and I didn't use it.Over a month later, I received a bill from Breg for $********* complaint is that their website and claims are misleading on several levels. 1. They claim on their website that "We openly disclose estimated product prices on the back of the pink copy of the Patient Acknowledgement Form that is provided to the patient" (********************************************************************). This is not true because I never received this or had any mention of estimated patient price. Had I know, I would not have accepted the product. They are making a false and misleading statement on their website. 2. They claim that their products are returnable when unused (as mine was) with packaging. I was not provided a full product because it did not receive the packaging. Therefore it means I was given no knowledge of price and no recourse or ability to return the product even though it was unused.

  

  Business Response

  Date: 04/15/2025

  Thank you for reaching out to us. I would like to look into your account to see what has transpired and what we may be able to do to help. If you could provide me the account number located on the invoice you received or the patient's full name and date of birth so I can locate the correct account that will be helpful. Thank you!

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2023 I injured my knee and had to go to the *** there they treated me and gave me a BREG knee brace. They told me the knee brace would be covered by my insurance but I am now in April of 2025 receiving bills from Breg for $925 for a knee brace that was given to me 2 years ago. Theyre threatening to put it on my credit or come after me with an attorney. I am a 19 year old full time college student who cant even afford lunch most days. I think this is ridiculous and that I should have been told that I was going to have to pay nearly a thousand dollars for a singular knee brace that supposedly my insurance covered. I strongly believe Breg company is a scam and should no longer be a business.

  

  Business Response

  Date: 04/16/2025

  Thank you for reaching out to us. After looking through your account we have closed the balance. There is nothing further needed from your end. Due to timing of invoices, it is possible you may receive 1 more invoice, but this can just be ignored. Should you have any additional questions or concerns, please feel free to reach out to us directly at ***********************************************************************. Thank you!

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to resolve an invoice ********, for services in October, I thought would have been covered by my insurance. I must say I still have not confirmed whether Breg was paid by them and I am being charged again for the invoice. Giving them the ;benefit of the doubt I made a payment in the amount of ***** on 1/21/25 though the ************************************************************ on account *******. I received in February another invoice for the same service date for ******, calling their representative at ************. She was unable to see the payment wanted to collect the full amount, Help me understand how paying the first invoice resulted in receiving a second one for double the amount. I sent the **************** bank transaction to their email, which I did. I also checked the *** from my insurance company that showed no details of billing for Breg. Waiting over a month for response I tried calling again, after repeating the same conversation with the new representative I was put on hold for quite a while only to hear the phone call be dropped by Breg. I have tried to call over and over including again today, met with no representative at all, press 0 and be told your call cannot be completed right now. The invoice that is now "final demand" to be forwarded to attorney or collection agency has yet to be addressed by my first payment confirmation which again I have proof of payment to Breg on 1/19/25 from my bank account ($*****) with authorization to Breg ************ CA S305019681978692 Card 6788 and my receipt of that was a higher bill. I am sure it is beneficial to send these to collections and make more off the consumer, but I refuse to continue this circus. I see there are many reports of this type of activity by the only company to provide this equipment in my local hospitals and urgent care. I broke my leg in 2023 and it was handled by ********* Comp, I was also repeatedly harassed by Breg text and invoice telling them over and over the ** claim number.

  

  Business Response

  Date: 03/26/2025

  Thank you for reaching out to us. I am showing you received 2 products on 10.17.24- an ankle brace under account # ******* which is the $44.87 invoice that has been paid and closed. The current open account is ******* for a walking boot that has an open balance for $155.62. We received a denial from your insurance on both accounts due to coverage terminated prior to receiving the product. If you feel this is an error please provide us the insurance information that was active at the time of service and we will be happy to look into it for you. Otherwise, please know that the $155.62 invoice you received is for a different product than the one you already paid for. Thank you!

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I was seen at an urgent care Ive since come to find out outsources billing and it was suggested I use this sleep brace that would be covered by my insurance. Ok, no problem. I havent even used the **** thing but received a bill from Breg today for $127.07. I never agreed to any of this and only said OK to the doctor cause they thought it would help. This nonsense is predatory and this company wont be receiving a dime of my money. Either accept a return on your overpriced c*** forced on vulnerable people just trying to get through a doctors appointment without going broke or may there be a class action suit against your business.

  

  Business Response

  Date: 03/13/2025

  
  Thank you for reaching out to us regarding  your account.  

  Your account has been reviewed. Your insurance has been billed and your insurance has applied the amount due to your deductible.Your insurer requests we bill you for the item(s) that you received for the deductible amount. Please refer to the *** provided to you by your insurance company for review. We have a signed proof of delivery that outlines the financial responsibility of the patient which indicates you did indeed "ok" the dispense and accepted financial responsibility for the product. 
  
  Insurance plans expect the best possible outcome for their patients, so insurance pricing is inclusive of the service aspect the insurance requires of their contracted supplier. Purchasing a product in a retail store or online puts the **** on the customer to determine whether or not the product fits properly, is being used correctly, or is appropriate for the injury or condition that the product is intended to treat.   
  
  You are welcome to contact us at any time with additional questions or concerns. Our goal is to provide support at every step. 

  Customer Answer

  Date: 03/13/2025

  Not happening. Your company is clearly predatory. I hope you get sued out of business. 

  

  Business Response

  Date: 03/14/2025

  I'm sorry you feel that way. However, our billing practices are in accordance with governmental and state regulations. If you chose not to pay the bill, your account will be turned over to the collections agency. To avoid this, please contact us to set up payment arrangements. 

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $510 for a SoftGait Airwalker and crutches for my son who sustained a severe sprain. Insurance does not cover DME at all so I called BREG to discuss the self-pay/cash-pay price. The boot itself is less than $100 on Amazon and even the BREG website! The aluminum crutches are less than $30. They initially told me they would give me a 5% discount. I said no thanks. We kept going back and forth . They said 10%. I said no thanks. They said 15%. I politely said no thanks. Im literally looking at your website at what you charge for this equipment. And it is no where near what you are expecting me to pay. Eventually they landed at 30% discount and even speaking to a supervisor was fruitless. They want me to pay $357 (initially $510) for something I can purchase from their own BREG website or Amazon for less than $ 130! That is outrageous. I politely asked for an explanation as to why their website offers the equipment for one price yet I am being charged nearly triple even with the self-pay discount. The supervisor, ******, said this is not sales maam, this is billing and 30% is all the most we can do. Who do I talk to next about this? The supervisor would not pass me on to someone else and I cant find any information on the website. I even offered to go ahead and pay $250-300 (40-50% discounted price) to get it over with even though that is still outrageous. She said NO! Again, who can I talk to? Numerous other complaints about this same sort of issue on here. This is unethical, dishonest. Especially since they are trained to initially start offering on 5% discount and go from there. This can happen to other people less knowledgeable about the insurance and DME businesses and its wrong. Lastly, I am a healthcare provider and treat patients directly everyday. I know exactly how cash pay discounts work and it is typically 40-50% less than the amount billed and negotiated through insurance! Who can I talk to about this?

  

  Business Response

  Date: 03/11/2025

  Thank you for reaching out to us. We do not sell our products directly to patients. Any products on ****** are from unauthorized people and Breg does not have anything to do with the pricing they are using. The 30% discount previously offered to you is the best we can offer. Please contact our billing department to make arrangements. Thank you.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my son to see our regular doctor for what we thought was a broken thumb. Our doctor couldn't find a break or fracture anywhere but gave him a brace to wear until the swelling subsided and bruising went away. It looked like any other wrist brace that you can pick up at Rite Aid for $25, so I didn't think much of it. I expected to pay a little more for it since our doctor handed it to him rather than a cashier at Rite Aid, but I received a bill from Breg Inc for $182.95 just for the brace!! I looked it up online and easily found it at *********************** for $42.99. I called Breg but they don't want to help in any way shape or from. This is HIGHLY unethical and just flat out theft. I have filed a complaint with them and am awaiting a response. It's companies like Breg that cause all of our medical insurance plans to be so expensive. This is highway robbery at it's best!

  

  Business Response

  Date: 02/24/2025

  Thank you for reaching out to us. I would like to look into your account to see what has transpired and see what may be done. Please provide the account number located on the invoice you received or the patient's full name and date of birth so I can locate the account. Thank you!