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Business Profile

Plumber

On Time Experts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 4, 2023, I contacted On-time experts to service my home AC unit, which was not cooling. I chose On Time Experts because I had a service agreement with them. They responded, checked AC unit, recommended a full replacement, and advised a salesperson would be coming. Prior to tech leaving, he advised I owed $504 for replacing a capacitor. Tech also advised that the unit would cool after running. I paid the $504, even though I did not authorize the repair, and tech left. My unit continued to blow hot air. I contact sales manager and told him that I did not authorize the replacement of the capacitor and requested a refund. The sales manager agreed and advised it would take up to 7 days for the refund to show. Furthermore, the salesperson arrived and during his pitch, he advised that On-Time experts does not charged veterans for their service agreement. When I requested the refund of $504, I also requested a refund of the two years of $30 a month paid for service agreement, since my wife is a veteran. The sales manager advised he would refund that also. As of today, August 30, 2023, I have not received he $504 refund nor the $720 paid for service agreement.

On Time Experts is NOT a BBB Accredited Business.

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