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Business Profile

Post Offices

PostalAnnex+ Service Center #0157

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a yearly renewal for my mailbox on March 23rd for $410.10. Received an email on April 17th they would be closing down on April 30th. I had to change all my business cards, records with the state, etc. in a timely manner as there was not much notice given. Spoke to the owner, ********************* on the same day, April 17th and she said she would send me a prorated refund as soon as possible. After not receiving a check I sent an email on May 21st. I received an email back stating "Hello ***** I am hoping to get your check out asap. Sorry you had to ask twice. Thank you" After waiting and not receiving anything I sent another email on June 3rd. Which was left unanswered. I called the main store at ************ and asked for her, but was told she wasn't there but he was her son. I again asked about my refund, he said he pulled it up and she was sending checks out that week, This was on June 5th. I checked my mail today June 18th and still no check. I have disputed this with my credit card company as there are obviously giving me the run around about the refund. I would recommend no one uses their services as they are very unprofessional.

PostalAnnex+ Service Center #0157 is NOT a BBB Accredited Business.

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